Connection refused

[Pitchshift 13]

Unable to access my Emby library from over the internet. It was working fine and recently stopped working. I have created a rule for the default port TCP/UDP in/out 8096 on both my router and my firewall. I have tested this with the firewall turned off too and have also re-installing Emby server but it is still not working.

 

I installed Plex just to give that a test and that works fine.

 

Logs: http://xbmclogs.com/pzmhmj8le

 

Emby Server Version: 3.0.5781.3

 

Any ideas?

Edited November 29, 2015 by Pitchshift

[Pitchshift 13]

Seems to be working via the Android app and Emby.Media site now. Still unable to connect to it via my external IP for some reason though.

[Luke 42083]

Hi, is the external IP you're testing with the same one that's displayed on the front page of the server dashboard under external access? that is the address that is used with emby connect. You might want to take a look at our wiki on connectivity which goes over some troubleshooting scenarios:

 

https://github.com/MediaBrowser/Wiki/wiki/Connectivity

[Pitchshift 13]

Yes it is using the external address displayed on the dashboard. The external section on the link doesn't really say much.

 

As mentioned though I have forwarded ports on my router and open the ports on my firewall. I've noticed the Android app has stopped working again today.

 

Seems intermittently I am unable to connect via Emby Android and not at all via the external IP.

[Pitchshift 13]

Restarted Emby server and the Android app is now working again externally.

[bluemonkey07 590]

Does your server machine have a static ip address assigned to it?

[Pitchshift 13]

I have a static internal IP assigned to the server and my external IP is static too.

[Pitchshift 13]

I've managed to get it working. My router (Zyzel VMG8924-B10A) has a firewall setting to only allow Lan to Wan connections. I adjusted it to allow Wan to Lan connections as well (turning the slider down to Low).

 

[Luke 42083]

Well done