Roku Reboots When Starting Playback

[mjktg99 35]

Hello,

 

Has this issue been resolved with a emby server update or is it all related to the roku firmware? 

 

I have a lot of friends with roku's who have reported crashing as well, I hope this is an easy fix.

 

Thanks 

 

Both,  the server was updated with a fix and Roku released a fix in their latest build.  Luke did mention a concern of the fix from Roku breaking his fix in the server but at this point, it doesn't seem to have done that.

Edited December 22, 2015 by mjktg99

[christhetower 1]

my server is up to date Version 3.0.5781.8 but my roku is still rebooting after tryimg to play any movies over 2 hours long. Do i have to do anything to make the fix work for me?

[ITMonkey 1]

@@christhetower have you updated to the latest Roku firmware? That seems to have fixed it.

Edited December 25, 2015 by ITMonkey

[christhetower 1]

that fixed it Thank You!

[footose 2]

Fixed here also

[Luke 42077]

Well done guys. Thanks for helping investigate this.

[footose 2]

Anyone else sometimes get "kicked out" of emby (not a reboot) and then you can go back in and can play the movie after selecting it a second time?

[Happy2Play 9780]

Anyone else sometimes get "kicked out" of emby (not a reboot) and then you can go back in and can play the movie after selecting it a second time?

Helps to know server and channel version numbers.  But no haven't had that issue yet.

[speechles 2055]

@@footose

 

Getting "kicked out" of emby rather than a reboot means the brightscript crashed out to the debugger. It can be a soft-crash, like a type-mismatch or similar, which makes the client unusable, but stays inside the screen stack. Or a hard-crash using screen component calls which takes down the screen-stack and crashes you back to the homescreen. The error usually means a timeout (network issue) has occured, and metadata required for a screen to be created is missing. This is why re-enter the app, and play same video from the resume point works. This is the only way I can reproduce it. A firmware crash reboots the entire device.

 

It is a known issue if you "flip through" the toggle very quickly for movies, from latest, to jump-in, to resume, to genre, to suggested, to etc.. Unless you wait for the "suggested" row to populate before you change the row to a new view it will hard-crash the client. The suggested row has a 2nd toggle, the "reference movie" ("Because you watched"/"Because you liked") which when clicked cycles to the next suggestion. This difference causes the crash.

 

The post below mine is about fixing a firmware crash reboot. Anyone on firmware v7.0 build 9044 should no longer see these reboot issues.

Edited December 29, 2015 by speechles

[ohara124 0]

Roku has a new update V7 build 9044. All movies that used to cause a firmware reboot now play with roku EMBY app v2.1 build 7. Have not tried build 5. Running lateset server.

[Luke 42077]

Well done, thanks for the info.

[Luke 42077]

If you'd like to try a preview of the new Roku app you can do so here:

 

https://emby.media/community/index.php?/topic/43616-new-emby-for-roku-public-preview-beta

 

Please make sure to read the disclaimers. Thanks and enjoy !