Wareagle 1 Posted November 3, 2015 Posted November 3, 2015 Each time I open Emby for WMC I get the message telling me the release is available, do I want to update and I say yes. Emby closes I see the progress bar on the download but Emby opens rather quickly before download is complete and the process starts all over again. I have quickly closed Emby when it reopens and watch the download complete and it will auto open a second time but still it wants to upgrade again. So I am stuck on 3.0.283. Any Ideas?
Wareagle 1 Posted November 3, 2015 Author Posted November 3, 2015 9/1/2015 11:11:43 PM New MBC Version 3.0.283.0 successfully run for first time.9/2/2015 7:03:48 PM Plug-in Subdued Updated to version 3.0.1.17 by user Eddie9/2/2015 9:43:16 PM Plug-in Backdrop Screen Saver Updated to version 2.0.0.5 by user Eddie9/2/2015 9:43:23 PM Plug-in Backdrop Screen Saver Updated to version 2.0.0.5 by user Eddie9/2/2015 9:43:27 PM Plug-in Cover Screen Saver Updated to version 2.0.0.1 by user Eddie10/30/2015 6:22:22 PM Updating Emby to new version 3.0.28610/30/2015 6:22:48 PM Updating Emby to new version 3.0.28610/30/2015 6:23:20 PM Updating Emby to new version 3.0.28610/30/2015 6:39:57 PM Updating Emby to new version 3.0.28610/31/2015 2:53:54 AM Updating Emby to new version 3.0.28610/31/2015 2:59:08 AM Updating Emby to new version 3.0.28610/31/2015 8:03:22 PM Updating Emby to new version 3.0.28611/1/2015 3:31:13 AM Updating Emby to new version 3.0.28611/1/2015 3:32:43 AM Updating Emby to new version 3.0.28611/3/2015 2:21:26 AM Updating Emby to new version 3.0.28611/3/2015 2:22:25 AM Updating Emby to new version 3.0.28611/3/2015 2:51:14 AM Updating Emby to new version 3.0.286
ebr 16169 Posted November 3, 2015 Posted November 3, 2015 Sounds like something is preventing the the installer from running. Look for a log in appdata\MediaBrowser-InstallLogs
Wareagle 1 Posted November 3, 2015 Author Posted November 3, 2015 MediaBrowser.Classic.Installer.exe Information: 0 : Installing Emby for WMCMediaBrowser.Classic.Installer.exe Information: 0 : Attempting to retrieve latest version of MBClassicMediaBrowser.Classic.Installer.exe Information: 0 : Found 1 versions. Will choose latest one of Release classMediaBrowser.Classic.Installer.exe Information: 0 : Version is 3.0.286MediaBrowser.Classic.Installer.exe Information: 0 : Downloading Emby for WMC version 3.0.286MediaBrowser.Classic.Installer.exe Information: 0 : Successfully downloaded version 3.0.286MediaBrowser.Classic.Installer.exe Information: 0 : Archive is MSI installer C:\Users\Gosnell\AppData\Local\Temp\Emby\MediaBrowserClassic.msiMediaBrowser.Classic.Installer.exe Information: 0 : Calling msi installMediaBrowser.Classic.Installer.exe Information: 0 : Deleting Pismo install filesMediaBrowser.Classic.Installer.exe Information: 0 : Attempting to start program C:\Windows\ehome\ehshell.exe /nostartupanimation /entrypoint:{CE32C570-4BEC-4aeb-AD1D-CF47B91DE0B2}\{FC9ABCCC-36CB-47ac-8BAB-03E8EF5F6F22}MediaBrowser.Classic.Installer.exe Information: 0 : Installation complete
Wareagle 1 Posted November 3, 2015 Author Posted November 3, 2015 I have uninstalled 3.0.283 and downloaded .286 from the website and attempted to install it with no luck. Now there is no Emby in WMC.
pritch33 5 Posted November 3, 2015 Posted November 3, 2015 Also had the same problem. Running the hacked W10 so I thought it may have been that, so I downloaded it from the site. Had some problems installing as it just hung at the end So I restarted the PC and update was done all been working fine. Other PC with W10 hack updated fine.
ebr 16169 Posted November 3, 2015 Posted November 3, 2015 Sounds like something is preventing the the installer from running. Look for a log in appdata\MediaBrowser-InstallLogs
SikSlayer 249 Posted November 5, 2015 Posted November 5, 2015 (edited) MediaBrowser.Classic.Installer.exe Information: 0 : Installing Emby for WMC MediaBrowser.Classic.Installer.exe Information: 0 : Attempting to retrieve latest version of MBClassic MediaBrowser.Classic.Installer.exe Information: 0 : Found 1 versions. Will choose latest one of Dev class MediaBrowser.Classic.Installer.exe Information: 0 : Version is 3.0.286 MediaBrowser.Classic.Installer.exe Information: 0 : Downloading Emby for WMC version 3.0.286 MediaBrowser.Classic.Installer.exe Information: 0 : Successfully downloaded version 3.0.286 MediaBrowser.Classic.Installer.exe Information: 0 : Archive is MSI installer C:\Users\USERNAME\AppData\Local\Temp\Emby\MediaBrowserClassic.msi MediaBrowser.Classic.Installer.exe Information: 0 : Calling msi install MediaBrowser.Classic.Installer.exe Information: 0 : Deleting Pismo install files MediaBrowser.Classic.Installer.exe Information: 0 : Attempting to start program C:\Windows\ehome\ehshell.exe /nostartupanimation /entrypoint:{CE32C570-4BEC-4aeb-AD1D-CF47B91DE0B2}\{FC9ABCCC-36CB-47ac-8BAB-03E8EF5F6F22} MediaBrowser.Classic.Installer.exe Information: 0 : Installation complete This is all that's in the mbc-install.log. I had this issue for a while and didn't have time to report it until now. My apologies. Only difference for me is I'm stuck on 284. Edited November 5, 2015 by SikSlayer
ebr 16169 Posted November 5, 2015 Posted November 5, 2015 There should also be an MSI install log. More than likely, the actual install is failing for some reason.
SikSlayer 249 Posted November 6, 2015 Posted November 6, 2015 There should also be an MSI install log. More than likely, the actual install is failing for some reason. I'm sorry, but there was not.
Wareagle 1 Posted November 9, 2015 Author Posted November 9, 2015 I have tried uninstalling and reinstalling, I have installed in safe mode, I have installed "stable" and beta with no success. Can anyone think of something I can do or a log or something that can point me to what is failing. I have full admin privileges and only run Malwarebytes (MB) when I think I have a problem so I have no realtime antivirus installed. And yes I have run MB and it says I am clean. Therefore, I do not know of anything that I have installed that would prevent this update
ebr 16169 Posted November 9, 2015 Posted November 9, 2015 I'm sorry, but there was not. Try looking in your normal logs folder for EMC.
SikSlayer 249 Posted November 12, 2015 Posted November 12, 2015 I just tried again to update to 287, and this is the log I found in ProgramData\MediaBrowserClassic-Msi-log: === Logging started: 11/12/2015 15:08:42 === Action start 15:08:42: INSTALL. Action start 15:08:42: FindRelatedProducts. Action ended 15:08:42: FindRelatedProducts. Return value 1. Action start 15:08:42: AppSearch. Action ended 15:08:42: AppSearch. Return value 1. Action start 15:08:42: LaunchConditions. Action ended 15:08:42: LaunchConditions. Return value 1. Action start 15:08:42: WixQueryOsWellKnownSID. Action ended 15:08:42: WixQueryOsWellKnownSID. Return value 1. Action start 15:08:42: ValidateProductID. Action ended 15:08:42: ValidateProductID. Return value 1. Action start 15:08:42: CostInitialize. Action ended 15:08:42: CostInitialize. Return value 1. Action start 15:08:42: FileCost. Action ended 15:08:42: FileCost. Return value 1. Action start 15:08:42: CostFinalize. Action ended 15:08:42: CostFinalize. Return value 1. Action start 15:08:42: CA_RegisterMceApp_Unregister_Install_Cmd7. Action ended 15:08:42: CA_RegisterMceApp_Unregister_Install_Cmd7. Return value 1. Action start 15:08:42: CA_RegisterMceApp_Register_Cmd7. Action ended 15:08:42: CA_RegisterMceApp_Register_Cmd7. Return value 1. Action start 15:08:42: CA_RegisterMceApp_Rollback_Cmd7. Action ended 15:08:42: CA_RegisterMceApp_Rollback_Cmd7. Return value 1. Action start 15:08:42: InstallValidate. Action ended 15:08:42: InstallValidate. Return value 1. Action start 15:08:42: RemoveExistingProducts. CustomAction returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (90:70) [15:08:42:791]: Product: Emby for WMC -- Error 1714. The older version of Emby for WMC cannot be removed. Contact your technical support group. System Error 1612. Error 1714. The older version of Emby for WMC cannot be removed. Contact your technical support group. System Error 1612. Action ended 15:08:42: RemoveExistingProducts. Return value 3. Action ended 15:08:42: INSTALL. Return value 3. MSI (s) (90:70) [15:08:42:792]: Windows Installer installed the product. Product Name: Emby for WMC. Product Version: 3.0.287.0. Product Language: 1033. Manufacturer: Emby Media. Installation success or error status: 1603. === Logging stopped: 11/12/2015 15:08:42 === I dare not remove/reinstall EMC and lose my settings, unless you can assure me that won't happen. But I don't think that's gonna fix things anyway.
SikSlayer 249 Posted November 12, 2015 Posted November 12, 2015 (edited) Actually, nevermind, I _can't_ uninstall it. I made a system restore point so I could try and when I attempted to uninstall, and I got a message that the network resource isn't available. Edited November 12, 2015 by SikSlayer
ebr 16169 Posted November 12, 2015 Posted November 12, 2015 Looks like this problem. Did you run some sort of disc clean up tool or go on a rampage deleting what you thought were temp files?
SikSlayer 249 Posted November 13, 2015 Posted November 13, 2015 Looks like this problem. Did you run some sort of disc clean up tool or go on a rampage deleting what you thought were temp files? It's looking like I did. I don't remember doing so but I guess so. So I tried looking in the folder while EMC updated, and the msi for the update would pop in and out so quick I can't copy it in time Based on what I've read in that link, I'd need that to fix things, unless there is a better way. So what should I do?
ebr 16169 Posted November 13, 2015 Posted November 13, 2015 Try this. This is the msi for the older release version so do the repair thing with that or put it where it needs to be and then see if the upgrade will work normally.
SikSlayer 249 Posted November 13, 2015 Posted November 13, 2015 Seems that didn't help...........this isn't looking too good.
ebr 16169 Posted November 13, 2015 Posted November 13, 2015 What happens if you run that MSI directly?
SikSlayer 249 Posted November 13, 2015 Posted November 13, 2015 It says a newer version is already installed.
SikSlayer 249 Posted November 15, 2015 Posted November 15, 2015 It fails to install, nor can I repair using it. Placing the msi in AppData\Local\Temp\Emby, where it says it's looking for it (even renaming it to 'MediaBrowserClassic.msi' like it says), does nothing different. It says the file is not valid.
ebr 16169 Posted November 15, 2015 Posted November 15, 2015 Then I'm afraid I'm out of ideas other than finding some utility that can uninstall it for you or, possibly, uninstalling WMC and then re-installing it. Maybe that would give you a clean slate...?
SikSlayer 249 Posted November 15, 2015 Posted November 15, 2015 That's what I've tried. I guess I'm stuck until I rebuild my HTPC. Thanks for the help.
Solution Drom 2 Posted December 25, 2015 Solution Posted December 25, 2015 I had this exact problem. I used a system cleaner and afterwards I couldn't update/unistall/repair. I'm not sure if SikSlayer has resolved the issue, but I found a solution for SikSlayer or anyone else that may - in the future - come across an annoying problem like this. https://support.microsoft.com/en-us/mats/program_install_and_uninstall It's a program from Microsoft that helps with install and uninstall issues. Download it, run it, click on having trouble uninstalling, and when it shows you the list you choose the program you wish to uninstall, and in a couple of minutes it uninstalls if for you and you can install the new version with no problems. 2
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