DGMayor 90 Posted October 18, 2015 Posted October 18, 2015 Seems to be an issue with parental controls. My kids' accounts has nothing in it. As soon as I remove parental controls, it all shows up. Put parental controls back on, and it's gone again.
ebr 16171 Posted October 18, 2015 Posted October 18, 2015 Do you have "Block items with no rating information" selected? If so, is it possible a top-level folder got an invalid rating value in it?
DGMayor 90 Posted October 18, 2015 Author Posted October 18, 2015 (edited) Yes, block unrated is on, always has been. I've literally touched nothing other than the Emby beta update last night. I'll look, but if something changed, it didn't come from me.. Edited October 18, 2015 by DGMayor
DGMayor 90 Posted October 18, 2015 Author Posted October 18, 2015 I'm not even sure where I should be looking..
Luke 42077 Posted October 18, 2015 Posted October 18, 2015 it is something we changed two releases ago actually. previously if the system didn't recognize a rating, it would just allow access to everyone. So for example, if a rating had a typo and was PG-12. Now we've changed that so that these ratings are considered unrated and they get caught by the block unrated filter. So chances are you have some titles with unrecognized ratings, or possibly a parent folder with unrecognized ratings.
DGMayor 90 Posted October 18, 2015 Author Posted October 18, 2015 it is something we changed two releases ago actually. previously if the system didn't recognize a rating, it would just allow access to everyone. So for example, if a rating had a typo and was PG-12. Now we've changed that so that these ratings are considered unrated and they get caught by the block unrated filter. So chances are you have some titles with unrecognized ratings, or possibly a parent folder with unrecognized ratings. So if it changed two releases ago, and I haven't touched metadata for anything, specifically the two media folders my kids can access (kids TV and kids movies), shouldn't I have had this issue two releases ago? I've gone through everything and I see no typos. I disabled the block unrated for TV and Movies, still nothing. I have to disable parental controls all together for anything to show up. Also, I'm now on 3.0.5768.2
DGMayor 90 Posted October 18, 2015 Author Posted October 18, 2015 So yeah, I have to uncheck all "block unrated" options even though they only have access to movies and TV.. I still don't understand why this didn't start two versions ago if that's when the change was, and why I'm having an issue if nothing they have access to has any incorrect ratings or no ratings. There are some that have no ratings but do have proper custom ratings. Is it checking those?
Luke 42077 Posted October 18, 2015 Posted October 18, 2015 yes this applies to custom rating as well.
ebr 16171 Posted October 18, 2015 Posted October 18, 2015 You must have never actually updated to the last release. That's why you are just encountering this now.
DGMayor 90 Posted October 18, 2015 Author Posted October 18, 2015 You must have never actually updated to the last release. That's why you are just encountering this now. It auto-updates and I've been on Beta since the intro of MB3/Emby. 1
Kent 92 Posted October 18, 2015 Posted October 18, 2015 I'm now on 3.0.5768.2 I'm having this same issue as well. Can't tell you when it started however, since the kids use Kodi and IOS mostly. But I was changing a TV show rating to a custom rating for my son and it still wouldn't show up for him, so in troubleshooting why, i ran across this issue. My son's parental controls had all checked under the "Block content with no rating information:". What I have found is if I keep Others checked, the issue occurs. If I uncheck Others, all the libraries show up (and respecting parental control settings).
DGMayor 90 Posted October 18, 2015 Author Posted October 18, 2015 I'm now on 3.0.5768.2 I'm having this same issue as well. Can't tell you when it started however, since the kids use Kodi and IOS mostly. But I was changing a TV show rating to a custom rating for my son and it still wouldn't show up for him, so in troubleshooting why, i ran across this issue. My son's parental controls had all checked under the "Block content with no rating information:". What I have found is if I keep Others checked, the issue occurs. If I uncheck Others, all the libraries show up (and respecting parental control settings). My kids use Emby classic almost daily. It didn't start for me until 3.0.5768.0.
crashkelly 62 Posted October 18, 2015 Posted October 18, 2015 (edited) I can confirm this as well On Version 3.0.5768.1 and if I select items under "Block Content with no rating information" nothing at all shows up. Did notice that there is a Version 3.0.5768.2 up but I have to wait until the wife finishes Downton Abbey before I can apply Will see if it still exists there once I am updated Thanks CrashKelly Just updated and the issue still exists. Not sure if it will help but here is the log file from right after the update and then me logging in as him with items checked and with no items checked server-63580787612.txt Edited October 18, 2015 by crashkelly
Luke 42077 Posted October 18, 2015 Posted October 18, 2015 if you grab dev build 3.0.5769.33994, it will print out logging messages when content gets blocked due to unrecognized ratings. you'll need debug logging on and they will look like {0} has an unrecognized parental rating of {1}. 1
Happy2Play 9780 Posted October 18, 2015 Posted October 18, 2015 Do you have "Block items with no rating information" selected? If so, is it possible a top-level folder got an invalid rating value in it? Has everyone checked this? Testing, as soon as I added a value to the library folder it appeared. I only added to custom rating.
crashkelly 62 Posted October 18, 2015 Posted October 18, 2015 if you grab dev build 3.0.5769.33994, it will print out logging messages when content gets blocked due to unrecognized ratings. you'll need debug logging on and they will look like {0} has an unrecognized parental rating of {1}. Will try this after dinner. Wife's show is done so I have to go help now
Luke 42077 Posted October 19, 2015 Posted October 19, 2015 Has everyone checked this? Testing, as soon as I added a value to the library folder it appeared. I only added to custom rating. I don't think so because i think they're just convinced there is a problem with the new release, so they are just waiting for a fix
Kent 92 Posted October 19, 2015 Posted October 19, 2015 (edited) Confirmed, putting back Block content for "Others", and then selecting Movies top folder in metadata manager, adding a raring of G to the customer rating, and movies now shows for the kids account. Interestingly enough, all TV channels are blocked until you set a rating for each and every show channel. haha I think the right solution here (for me) is to keep the "Others" unchecked/not blocked. Edited October 19, 2015 by Kent
crashkelly 62 Posted October 19, 2015 Posted October 19, 2015 (edited) I can confirm that setting a rating at the top level of the library brings back the content. Not a big deal to do, but I guess I am just unsure of why it would be that way. Cheers CrashKelly EDIT: Ok, I guess I get. Blocking unrated contented and the entire library is "unrated" at the highest level of the tree so nothing shows. Cheers Edited October 19, 2015 by crashkelly
Luke 42077 Posted October 19, 2015 Posted October 19, 2015 well that's not quite right. if the rating is truly empty for a folder, it should not block everything underneath.
DGMayor 90 Posted October 19, 2015 Author Posted October 19, 2015 (edited) I don't think so because i think they're just convinced there is a problem with the new release, so they are just waiting for a fix You don't consider the root folder all of a sudden requiring a rating for the block unrated content to function properly an issue? Since when do we put ratings on top level library folders? Didn't refresh, looks like you're seeing the issue now. Edited October 19, 2015 by DGMayor
Luke 42077 Posted October 19, 2015 Posted October 19, 2015 we'll still need logs from the build i put up so that you can help us learn where it's getting blocked. thanks.
Kent 92 Posted October 19, 2015 Posted October 19, 2015 Immediate work around is to uncheck the Others under the Block Content list. This removes the need to have a rating for each folder, and in the case of Live TV, each channel.
crashkelly 62 Posted October 19, 2015 Posted October 19, 2015 we'll still need logs from the build i put up so that you can help us learn where it's getting blocked. thanks. Would be happy to run a few tests with that dev build. Is moving back to the current beta as easy as reinstalling it overtop the dev build? Thanks
Luke 42077 Posted October 19, 2015 Posted October 19, 2015 yes but they are basically the same thing right now until the beta process is over.
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