Server not pulling in metadata or images

[seth.sanbower 0]

I have the server installed on a windows 10 machine.  The server sees the movie titles but will not pull in any metadata or images.  Here is the setup;

 

Server installed on windows 10 machine

Movies stored on Buffalo USB drive

Buffalo drive connected to ASUS RT-AC66U router via USB

Path to movies = \\RT-AC66U\Movies

 

I've tried advanced refresh with Refresh all data and Download missing images selected for a couple movies.  The spiny circle spins and spins but nothing ever seems to happen.  I can browse to and play movies via the built in Windows 10 player just fine.  

 

Log file attached for reference.

 

Any idea how to get the metadata and images to download?  Thanks for your help with this.

server-63577644996.txt

Edited September 12, 2015 by seth.sanbower

[Luke 42083]

it looks like your machine is having some networking problems. every single http request emby server is trying to send out is failing

2015-09-12 08:58:52.6690 Error - App: Error getting response from http://api.themoviedb.org/3/movie/tt0120737?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=casts,releases,images,keywords,trailers&language=en&include_image_language=en,null
	*** Error Report ***
	Version: 3.0.5724.3
	Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.
	System.IO.IOException

[seth.sanbower 0]

 

it looks like your machine is having some networking problems. every single http request emby server is trying to send out is failing

2015-09-12 08:58:52.6690 Error - App: Error getting response from http://api.themoviedb.org/3/movie/tt0120737?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=casts,releases,images,keywords,trailers&language=en&include_image_language=en,null
	*** Error Report ***
	Version: 3.0.5724.3
	Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.
	System.IO.IOException

 

Thanks for your reply.  I turned off windows firewall and everything works now.  Any idea why the firewall would be causing this problem??

Edited September 12, 2015 by seth.sanbower

[ebr 16187]

When the server first ran you should have gotten a prompt from the firewall asking you to allow traffic to it.  If that didn't happen or you clicked on "no" then the firewall will block us.

 

So, you'll need to go in and manually allow the server access out to the internet.