Win 8.1 App minimizes at Emby splash screen

[wolpoffm 2]

Hello,

This seems to have started yesterday or the day before.  When I launch the app the green emby logo on grey backdrop pops right up for a few seconds and then the whole app minimizes to the quick launch bar and if I try to bring it back up, it just reverts to being minimized.

 

I had installed cyberlink powerdirector 13 and thought that might have caused an issue so I have uninstalled it and all of its components with the same behavior.

 

Emby for WMC works without issue.

 

Thanks for any help!

[wrapmaster4500 9]

I too am having the same issue

 

W8.1

Edited August 20, 2015 by wrapmaster4500

[Happy2Play 9780]

Out of curiosity does this happen on other apps?

[ryanhoskey 0]

Same issue here. Its not happening on any other apps. Just emby theater on my laptop and two htpc. All 8.1

[wrapmaster4500 9]

I don't use the android app

But the Samsung App and the Web client work fine 

[Happy2Play 9780]

I am actually referring to other 8.1 apps. 

 

I had an issue with Emby 8.1 app doing the same thing but most apps on the machine were doing it also.  I ended up creating a new user to resolve the issue.

[mattie1010 0]

this issue just started happening to me too.

the log shows

Activation of app 436337Illusions.com.MediaBrowser_77hd5e1v1hqs!4App failed with error. the remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

 

Event ID 5973

 

with an additional log item

 

Log Name:      Application
Source:        Application Error
Date:          8/20/2015 8:22:36 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      tabby
Description:
Faulting application name: MediaBrowser.exe, version: 1.0.5704.26315, time stamp: 0x55cdef08
Faulting module name: combase.dll, version: 6.3.9600.17031, time stamp: 0x53086d7c
Exception code: 0xc000027b
Fault offset: 0x000fb152
Faulting process id: 0xa60
Faulting application start time: 0x01d0db752f7aad09
Faulting application path: C:\Program Files\WindowsApps\436337Illusions.com.MediaBrowser_3.4.2.338_neutral__77hd5e1v1hqs4\MediaBrowser.exe
Faulting module path: C:\Windows\SYSTEM32\combase.dll
Report Id: 6e04f64c-4768-11e5-9742-08d833ec2281
Faulting package full name: 436337Illusions.com.MediaBrowser_3.4.2.338_neutral__77hd5e1v1hqs4
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-08-20T18:22:36.000000000Z" />
    <EventRecordID>52931</EventRecordID>
    <Channel>Application</Channel>
    <Computer>tabby</Computer>
    <Security />
  </System>
  <EventData>
    <Data>MediaBrowser.exe</Data>
    <Data>1.0.5704.26315</Data>
    <Data>55cdef08</Data>
    <Data>combase.dll</Data>
    <Data>6.3.9600.17031</Data>
    <Data>53086d7c</Data>
    <Data>c000027b</Data>
    <Data>000fb152</Data>
    <Data>a60</Data>
    <Data>01d0db752f7aad09</Data>
    <Data>C:\Program Files\WindowsApps\436337Illusions.com.MediaBrowser_3.4.2.338_neutral__77hd5e1v1hqs4\MediaBrowser.exe</Data>
    <Data>C:\Windows\SYSTEM32\combase.dll</Data>
    <Data>6e04f64c-4768-11e5-9742-08d833ec2281</Data>
    <Data>436337Illusions.com.MediaBrowser_3.4.2.338_neutral__77hd5e1v1hqs4</Data>
    <Data>App</Data>
  </EventData>
</Event>

 

Sent from Windows Mail

Edited August 20, 2015 by mattie1010

[7illusions 1249]

I still got one machine running 8.1, I'll debug on that during the weekend to see if I can reproduce it.

[jfarre20 3]

Same here, on all 4 of my 8.1 machines. 

 

Activation of app 436337Illusions.com.MediaBrowser_77hd5e1v1hqs4!App failed with error: The remote procedure call failed

 

Faulting application name: MediaBrowser.exe, version: 1.0.5704.26315, time stamp: 0x55cdef08

Faulting module name: combase.dll, version: 6.3.9600.17415, time stamp: 0x54503d84

Exception code: 0xc000027b

 

 

Fault bucket 133184665867, type 5

Event Name: MoAppCrash

Response: Not available

Cab Id: 0

 

Problem signature:

P1: 436337Illusions.com.MediaBrowser_3.4.2.338_neutral__77hd5e1v1hqs4

P2: praid:App

P3: 1.0.5704.26315

P4: 55cdef08

P5: StackHash12_ba9

P6: 0.0.0.0

P7: 00000000

P8: 80004005

P9: 0

P10: 

 

[Lojik777 0]

_{I just noticed this as well. Emby Theater is working fine on Windows 8.1, but the modern app does crash on startup. There was an update on 08/19/15, I believe this is the cause of the issue. Hang tight though, the Emby developer's always fix problems like this. They're just good like that! :-)}

 

_{Update Edit: It's a Windows 8/8.1 issue. Windows 10 works fine, Windows 10 Mobile Build 10521 & Windows Phone 8.1 are also working as well. Hope that helps isolate the issue.}

Edited August 21, 2015 by Lojik777

[razorzedge 0]

+1

[Davco 5]

I have the problem too on 8.1, no on Windows 10, but 8.1 is the server. A link ? I checked in Windows 8 LoopbackManager and the setting is good. All others apps work very well.

Edited August 24, 2015 by Davco

[7illusions 1249]

It's a packaging problem.

When Microsoft signed the app for store release, something went wrong.

A new version has been submitted to store and I'm just waiting for it to be certified again. Give it a few days and it should be ok.

[Lojik777 0]

As always, excellent work, and thank you for your attention to this.

[Davco 5]

It's a packaging problem.

When Microsoft signed the app for store release, something went wrong.

A new version has been submitted to store and I'm just waiting for it to be certified again. Give it a few days and it should be ok.

 

 

I just have an update of the App. I do not know if it was already the one you was talking about, but once completed, the problem is still there.

[7illusions 1249]

Version 3.4.3.350 is being pushed out to the servers now, it should solve the issue.

What you saw earlier was 3.4.3.349 that  included a lot of Playback fixes, new screensavers etc.

[wrapmaster4500 9]

Uninstalled Emby app to day, then reinstalled. All back to perfect working order.

 

Thanks you for the prompt resolution of this issue

[BadgerJim 1]

Well here we go again,

 

Windows 8.1rt Surface Tablet  working 3.4.4.352 - FAILS TO LOAD AND / DROPS TO TASK BAR AND THATS ALL SHE WROTE.

Windows 8.1 Desktop 3.4.4.352

 

I need to term off Auto Update for apps. Version 3.4.3.352 was working like a champ on my Surface 2 and Surface now this again. Please fix fast again guys, Love this app...

[7illusions 1249]

Sorry about that.

This is a problem at Microsofts end.. Sees like as soon as the app is compiled usnig win10 itwon't work on win8.

Will recompile using a win 8.1 machine.

[Jaster91 7]

It happens the very same to all the app installed on my Pcs...

[ncarty97 2]

Will you let us know when its updated?  Just tried to install it on a couple PCs and still having the issue.

 

Thanks!

[jfarre20 3]

I can also confirm that this is happening (again) on my 8.1+ machines. 

[7illusions 1249]

I will.

It's not going to be earlier than Monday..

[marcelovz 3]

Me too. Again the same old problem....

And I hope that the problems with srt subtitles was solved too.

I hope....

Edited September 28, 2015 by marcelovz

[wrapmaster4500 9]

Any update on this issue? Do I need to remove and update again, or are we waiting on MS to approve the update?