Not downloading Metadata Images

[tilani 1]

UPDATE:  Issue has been resolved (Thanks to BarryAmerika for pointing me in the right direction) 

My Solution:  After the server auto-updated to Emby (previously MediaBrowser3) network share permissions were lost.  On the server, I navigated to the shared folder (In my case, D:\Movies). 

Right click on the folder (2D in my case)->properties->Sharing->Share

What I saw was a lot of <Unknown Contact> accounts that were given either Custom or Read only access.  I changed them one by one to Read/Write until I found the right one (verified by using the metadata manager and trying to download the images after each one).

 

Hi Everyone,

I did not access my homeserver in a few months and since school has let out, I decided to update my library.  I use a combination of yammm (for rewriting folder names) and Emby.  99% of the work is done by Emby.

 

For whatever reason, the new content I have added does not fetch any images from anywhere.  Yammm is able to pull in a backdrop and folder art but that is about it.  I had not made any changes what so ever to my server or settings in the last couple of months so I am not sure what happened.  I can not manually download them through the metadata manager either.  I have tried re-identifying the new movies I added and also manually adding the images through the manager.  Metadata refreshes fine but none of the images download.  I checked the logs and saw the access is denied error to the path, but again I have not changed anything so I am not sure how all of a sudden nothing can be written to the folders (even though Yammm has no problem).

 

I uninstalled and reinstalled the server.  Same issue.  I have attached the log. 

 

Emby Server Version 3.0.5675.1 (Windows Server 2012)

 

Please advise.  Thank you!

server-63572937663.txt

Edited July 20, 2015 by tilani

[BarryAmerika 24]

Is \\Homeserver\ a network address that is not on the same computer as the server?

 

Does your HomeServer1 emby server currently have access with read/write privileges to this network path?

 

Is the drive where the network path \\Homeserver\ sits full?

[tilani 1]

Is \\Homeserver\ a network address that is not on the same computer as the server?

 

Does your HomeServer1 emby server currently have access with read/write privileges to this network path?

 

Is the drive where the network path \\Homeserver\ sits full?

1.  \\Homeserver is the network address of the server.

2.  I assumed it does as I did not make any changes and it was working perfectly fine before.  If there is somewhere I need to go to check that please let me know.

3.  Nope, there is at least 14GB of space.

 

Please let me know if there is additional information you need to get me to the right direction.  Thank you!

 

 

EDIT:  Rechecked #2 and the network share showed read only.  Thank you!

Edited July 20, 2015 by tilani

[BarryAmerika 24]

If it is on the same computer it might be neater to point the server to that drive directly for the media anyway rather than going out and back in via network.

 

In the Emby server settings you can then change the path for networked clients to be \\Homeserver\Movies instead of D:\Movies

 

To do this go to Manage Server > Library > then click on the Path Substitution tab.

[tilani 1]

If it is on the same computer it might be neater to point the server to that drive directly for the media anyway rather than going out and back in via network.

 

In the Emby server settings you can then change the path for networked clients to be \\Homeserver\Movies instead of D:\Movies

 

To do this go to Manage Server > Library > then click on the Path Substitution tab.

I do have it set to \\Homeserver\Movies, I was just providing directions to how I fixed the network share permissions incase anyone else has that problem.  I would like to know why the permissions were lost with no modifications to the system but I am happy for now.  Thanks again

[BarryAmerika 24]

No, I mean that the other way around.

 

In the server set your movie directory to the local directory which is D:\Movies, not \\Homeserver which is a network share.

 

Then in the settings you tell it to remap that directory as \\Homeserver when it's being accessed by a client so it doesn't go through your computer and back out, it just goes directly to the files.

 

 

 

I would think setting it to \\Homeserver means that your server is going through double up network hops to get to files that it already has on hand.

 

Imagine you want your packet of jelly beans out of your pocket. You want to fish them out with your right hand hand. Your brain tells your right hand to go to your right pocket.

 

Your brain doesn't say, go and get the jelly beans out of tilani's right pocket which is located at tilani's house and give you an address for the house meaning you have to go outside to the street, look for the house number, then go back in the house where you already were and get your jelly beans out of your pocket. BUT if it's someone else getting those jelly beans they do need the address (\\Homeserver\Movies) and do need to go to the house via the street.

 

I'm not sure  if this makes sense and I can't explain it any better than that right now. If it's all working for you it may be best for you to leave it as is and forget I said anything!