cant play local trailers

[jmarty32 2]

Hi,

 

cant seem to play local movie trailers and get a blue screen with the error message "cannot play video" windows media center cannot find the specified file. Please see attached pic for complete error message. Below is my setup and what i have done so far.

 

• movies are stored on the video share of a 2011 windows home server. Sharing is enabled
• emby server is installed on the windows home server 2011
• trailers and movie play perfectly on web version of emby 
• if i enable cinema mode and try to play movie a random trailers plays located in a different folder and then the movie would start playing
• tried many suggestions including installing LAV filters on the WMC
• deleted and reinstalled Emby and cache file. Also deleted and rebuilt the video library
• Trailers File plays perfectly outside of Emby 

Any suggestions would be greatly appreciated. Thanks 

Edited July 3, 2015 by jmarty32

[CBers 7450]

Sounds like a missing codec/filter/splitter issue.

 

.

Edited July 3, 2015 by CBers

[jmarty32 2]

Thanks,

 

File although plays perfectly outside of emby.

[CBers 7450]

It may well do - depends what you play it in.

 

What type of file is it that doesn't play?

[jmarty32 2]

I have tried many file types WMV-MP4

[ebr 16169]

What is "outside Emby"?

 

You are playing it in WMC?  That message you are seeing is coming from WMC.

 

It is either a codec problem or an access problem (the Windows user doesn't have access to the file directly).

[jmarty32 2]

Hi,

 

"whats outside emby" I was referring to playing the files on my media center PC using windows media player. I am also able to access the files and the movie plays fine, it is just the trailer that will not play.  I have not tried playing the file in windows media center, will try that and report back if i get an error. 

 

   Thanks

Edited July 3, 2015 by jmarty32

[ebr 16169]

Windows Media Player and WMC are not the same thing - especially on a 64bit OS.

 

Post an EMC log from when you try to play one of these.

 

How to Report a Problem

[jmarty32 2]

Hi EBR,

 

Please find attached requested log. Thanks for your help.

MBClassic-5720159b5682761acd46199923352a4ca52d27.log

[ebr 16169]

As I suspected, it is an access problem.  You need to define path substitution on the server to translate "G:" to a valid UNC address the clients can see or you need to define the library with UNC paths.

[jmarty32 2]

Hi EBR,

 

Thanks for your help. path substitution corrected the problem.

 

you guys are the best. Thanks again !