Guide not unlocked

[Yatyas 1]

I paid for emby back before it was free and now have paid to unlock the guide.  Unfortunately after wiping my phone and reinstalling everything, I am now getting the "unlock guide" message.  Anyone know of a way to fix this?

[Luke 42077]

Did you unlock via supporter or google play?

[Yatyas 1]

Google Play

[Luke 42077]

Did you sign into the device with the same google play account?

[Yatyas 1]

Yes. I only have one.

[Luke 42077]

please grab a log from the device

 

http://emby.media/community/index.php?/topic/2344-android-mobile/

[slaxer07 0]

I paid for emby back before it was free and now have paid to unlock the guide.  Unfortunately after wiping my phone and reinstalling everything, I am now getting the "unlock guide" message.  Anyone know of a way to fix this?

 

+1 

 

If we purchased the Media Browser app prior to it becoming free is the guide supposed to be unlocked? 

[Luke 42077]

+1 

 

If we purchased the Media Browser app prior to it becoming free is the guide supposed to be unlocked? 

 

Unfortunately no, sorry. It was built and managed by a different developer, and all of the funds went to that person. Everything you paid for will always remain available to you. The unlock is only related to new development, however, if you are an Emby supporter then no unlock is necessary.

[Yatyas 1]

Actually after rebooting the server and on my phone uninstalling, deleting the app directory and reinstalling it seems to be working now.

[Luke 42077]

Well done.