stratofarius 1 Posted June 29, 2015 Posted June 29, 2015 Hello. I was a very happy user of this app- keyword, was. Over the weekend, I worked on port forwarding for Emby so I cam access it in my Android phone over an upcoming trip. Which means my Emby for Smart TV no longer works. I reinstalled it twice, but it never goes past checking details after I input the remote IP. It just goes back to the IP screen! I think my TV is a model F. What's going on?
CBers 7450 Posted June 29, 2015 Posted June 29, 2015 Shouldn't make any difference unless you changed something on the server side, such as the port number, which is 8096 by default. Can you connect to your server in the built-in browser on the TV?
stratofarius 1 Posted June 29, 2015 Author Posted June 29, 2015 No can do. The remote IP works on my phone, by the way. And, yes, the port still is 8096.
stratofarius 1 Posted June 30, 2015 Author Posted June 30, 2015 Double post, yes, but I tried with the IP on the installation instructions page and it works just fine. Had to reinstall the app to go back to the IP screen, sure, but it works.
CBers 7450 Posted June 30, 2015 Posted June 30, 2015 Double post, yes, but I tried with the IP on the installation instructions page and it works just fine. Had to reinstall the app to go back to the IP screen, sure, but it works. So what IP address did you use originally?
stratofarius 1 Posted June 30, 2015 Author Posted June 30, 2015 I don't remember. I know local and remote IP don't work.
FrostByte 5392 Posted June 30, 2015 Posted June 30, 2015 (edited) Did you say you tried using the built in Samsung web browser to connect? Sorry, I couldn't tell by your response. There are some issues with it, but it should connect. Edit: can you give us the model off the tag? We can tell you for sure if it's an F series then. Edited June 30, 2015 by FrostByte
CBers 7450 Posted June 30, 2015 Posted June 30, 2015 I don't remember. I know local and remote IP don't work. I meant which IP address did you use to install it with previously ?
stratofarius 1 Posted June 30, 2015 Author Posted June 30, 2015 I meant which IP address did you use to install it with previously ? Like I said, I don't remember. It's been a long while since I started using Emby. Did you say you tried using the built in Samsung web browser to connect? Sorry, I couldn't tell by your response. There are some issues with it, but it should connect. Edit: can you give us the model off the tag? We can tell you for sure if it's an F series then. Yes. I tried to use the built in browser. Model code is UN40F6400AGXZD, version number is TU04.
stratofarius 1 Posted June 30, 2015 Author Posted June 30, 2015 Oh well, at least you're up and running now It's... still not working.
CBers 7450 Posted June 30, 2015 Posted June 30, 2015 It's... still not working. But you said it was. Had to reinstall the app to go back to the IP screen, sure, but it works. What are the issues now?
stratofarius 1 Posted June 30, 2015 Author Posted June 30, 2015 But you said it was. What are the issues now? It worked with the IP given to me in the installation instructions thread. That's why I said it works. With my IPs, it doesn't.
FrostByte 5392 Posted June 30, 2015 Posted June 30, 2015 So the installation worked and the app worked until you turned on port forwarding. Now you can't connect to you server any more with your IP?
stratofarius 1 Posted June 30, 2015 Author Posted June 30, 2015 So the installation worked and the app worked until you turned on port forwarding. Now you can't connect to you server any more with your IP? Just on the Smart TV. My laptop works, my Android phone works (even when I'm not on local wifi). Just the Smart TV that does not work.
CBers 7450 Posted June 30, 2015 Posted June 30, 2015 (edited) It worked with the IP given to me in the installation instructions thread. That's why I said it works. With my IPs, it doesn't.You followed the instructions for your model TV, step by step? It installed and you see the Emby app in your Smart Hub? When you open the app from your Smart Hub, what is the next screen? It should be where it asks for the IP address of your server. Is your Emby server running? If so, I'm a bit stumped. Can you take a photo of what's displayed on your TV at the point you can't get past please. Are you trying to use Emby Connect to connect to your server? Is your TV on the same LAN and subnet as your server? . Edited June 30, 2015 by CBers
stratofarius 1 Posted June 30, 2015 Author Posted June 30, 2015 You followed the instructions for your model TV, step by step? It installed and you see the Emby app in your Smart Hub? When you open the app from your Smart Hub, what is the next screen? It should be where it asks for the IP address of your server. Is your Emby server running? If so, I'm a bit stumped. Can you take a photo of what's displayed on your TV at the point you can't get past please. Yes. Yes and yes. Here's a photo. As you can see, it's the IP input screen. I've put in my local IP, it goes to Checking Details then comes back to this screen. Same with remote IP.
FrostByte 5392 Posted June 30, 2015 Posted June 30, 2015 Does the hostname not work on the second line either? hostname:port example: stratofarius_pc:8096 or whatever you're using for hostname and port
stratofarius 1 Posted July 1, 2015 Author Posted July 1, 2015 Is my hostname supposed to have the IP at the start, or is that the wrong thing?
FrostByte 5392 Posted July 1, 2015 Posted July 1, 2015 (edited) Your hostname is usually your pc name I believe Edit: if you go to the dashboard on the webclient the hostname will be above the server information Edited July 1, 2015 by FrostByte 1
CBers 7450 Posted July 1, 2015 Posted July 1, 2015 Yes. Yes and yes. Here's a photo. As you can see, it's the IP input screen. I've put in my local IP, it goes to Checking Details then comes back to this screen. Same with remote IP. What IP address are you entering? Are you leaving the port field blank? It should default to 8096 if left blank. Might be worth posting the server log for when you try to enter the IP address, in case the server is rejecting it.
stratofarius 1 Posted July 1, 2015 Author Posted July 1, 2015 Your hostname is usually your pc name I believe Edit: if you go to the dashboard on the webclient the hostname will be above the server information Tried it, same result. What IP address are you entering? Are you leaving the port field blank? It should default to 8096 if left blank. Might be worth posting the server log for when you try to enter the IP address, in case the server is rejecting it. On the picture I'm putting my local IP address as given to me by the Emby dashboard. I've also tried the remote IP, same result. I'm putting 8096 in the port field. Here's the server log from my hostname attempt.
stratofarius 1 Posted July 4, 2015 Author Posted July 4, 2015 Any updates? Tried it early today, same results.
CBers 7450 Posted July 4, 2015 Posted July 4, 2015 Sorry, I can't figure out what's wrong. There's nothing obvious in the server log that I could see. Not sure if @@FrostByte has any other ideas.
FrostByte 5392 Posted July 4, 2015 Posted July 4, 2015 I really don't know. From what I understand the Samsung Web app and the Emby Samsung app both worked before port forwarding and now both no longer connect since turning on port forwarding. If the Web app doesn't connect then I doubt the Emby app will. Does the TV's Web app connect to the Internet at all, or just not to Emby server? Maybe try unplugging the TV and then going through the network setup after plugging it back in
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