Pais 125 Posted May 9, 2015 Posted May 9, 2015 Over the last couple of weeks I've been syncing and playing back about 10 videos per week. All videos are synced using the default "High" profile. I've noticed that approximately 20% of the synced videos cannot be played back in offline mode where I receive a message that "The video failed to play." I've kept a list of the videos causing issues, but I thought that we might be able to try and figure out how to get one to work and then I can retest the others. I've attached the transcode log for one such video along with the logs from the Windows 8.1 app when attempting to playback the video. Anything else I can do on my end to help with some debugging? transcode-0eae7c3e-fd3b-40ca-b911-7e6411a5050c.txt win81_log1.txt win81_log2.txt
Pais 125 Posted May 14, 2015 Author Posted May 14, 2015 I've synced another batch of videos. In this one 3 out of 10 failed to play. It's something that can be worked around by syncing more content than I need at a given time, but it would be nice to figure out what needs to change to stop this from happening.
Luke 42077 Posted May 14, 2015 Posted May 14, 2015 We're looking into it, but if you could post new logs with the latest version of the server that'd be helpful. thanks.
Luke 42077 Posted May 14, 2015 Posted May 14, 2015 For testing purposes can you take the file that was synced to the device and copy it back to your pc? we want to know if potentially it was corrupted during the transfer. thanks.
Pais 125 Posted May 15, 2015 Author Posted May 15, 2015 (edited) We're looking into it, but if you could post new logs with the latest version of the server that'd be helpful. thanks. Here's a new log. I had previously tried to sync that video 3 times and each time I received the same result. Since it wouldn't play I had deleted the sync job to clear up some space. With a newer version of the server the same video syncs and plays. I'll test some more of the problem videos in the coming days and report back any news. transcode-7a995131-ff04-48a0-885e-9c55b79a7ca1.txt Edited May 15, 2015 by Pais
Pais 125 Posted May 18, 2015 Author Posted May 18, 2015 Here's another update. Last Thursday/Friday I synced 8 new videos. Of these 4 had previously been synced but generated the Failed to Play error message. All 4 now played back successfully. There was 1 video out of these 8 which generated the Failed to Play message, but it had no been synced before. This video plays back fine in VLC on the same computer. Are there any additional diagnostics I can provide to help identify what's going on with this file?
Luke 42077 Posted May 18, 2015 Posted May 18, 2015 did you transfer the synced file from the tablet back to your pc? that's step 1. we want to see if it was corrupted during the transfter somehow.
Pais 125 Posted May 19, 2015 Author Posted May 19, 2015 I moved the file back to the server and ran an ffprobe -i on it. There seems to be some sort of header error. The original transcode log is also attached in the event that it's helpful. transcode-6c88e9e1-80a1-45d0-ba29-5519f072b0ad.txt
7illusions 1249 Posted May 19, 2015 Posted May 19, 2015 Can you try to play the original file directly from the server and post the transcode-log for that as well? You don't have to watch the full movie, I just want the transcoding to start so that I can compare the command line arguments.
Pais 125 Posted May 20, 2015 Author Posted May 20, 2015 Can you try to play the original file directly from the server and post the transcode-log for that as well? You don't have to watch the full movie, I just want the transcoding to start so that I can compare the command line arguments. Here you go. Let me know if there's anything else I can do. transcode-6bef48a5-b0ac-4a66-8ea1-4217702bfeeb.txt
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now