Server NOT updating or running latest RELEASE NOT WORKING

[craigtrombly 0]

Guys,

 

Seriously this is frustrating.  Just 1 week after i start paying for your software.

 

WHY?  Your software has run fine for years, now why am I having an issue with your latest release not working.

 

THE MOST FRUSTRATING, I USE THIS SERVER EVERYDAY, this is DISRUPTING MY entertainment.  I CANNOT HAVE this.
 

Yeah, this may sound angry and this may be out of line, but WHY is your software now not installing or starting?

[FrostByte 5392]

You're probably going to need to give them a little more than it just isn't working in order for them to fix it.  Have you seen the link on how to report a problem?

[craigtrombly 0]

Certainly, and I apologize.  I have a media library of around 9TB.  I have been building this library for over 15 years and I take a lot of pride and time in the maintenance of this.

 

On the last upgrade, the server would simply not complete the install.  So then, I rebooted my computer and saw that the same behavior was happening.  Please not this is an i7, quad core with 16gb ram and and SSD dedicated to Media Browser.  That's the dedication I have for this library.  After rebooting, the new release would not complete installation so I went to the website and downloaded the software and since then it is now installed but will not show anything from the library. It continues to have to scan the drives that were dedicated to the library, but will not complete and will always shutdown when I check on it, even though these drives are online and I can access them directly with other software (meaning direct network access i.e.  \\{my computer}\\{my share}

 

Whatever this last software release is doing it has certainly hit some limits or is not working correctly and ultimately is taking down my entire entertainment system.  What other information can I give you to help?

[craigtrombly 0]

At this point in time, please send me a link to the LAST release prior to this current release.  I will disable release updating.  If you cannot get any stability in this release I will simply replace this software with something else.

 

Please send me a link to this release prior than 3.0.5588.1 as this release is not working

[ebr 16184]

How to Report a Problem

[Luke 42079]

I understand that's your perfection of the difference between 3.0.5588.1 and the new release, but it's just that, perception. There's only about 4 changes in this new release and they don't even come into play until you try to stream or transcode. So it is better that we just take a look at it and see what's going on. Please see

 

http://emby.media/community/index.php?/topic/790-how-to-report-a-problem/

[Deathsquirrel 745]

Obviously you haven't posted the necessary details for anyone to give you a verifiable answer yet but since you menioned the system shutting down mid-scan, that can be an indicator of HDD issues, insufficient power, and overheating.  I'd suggest taking the side panel off the PC to increase airflow, blow out any dust with compressed air, particularly around the cpu heatsink and drives, and running the scan again.

 

If it still won't work checkmout that link from ebr and luke.

[craigtrombly 0]

Here's a better one for you.  I do not use this computer for anything other than Media Browser.

 

I myself am a software engineer for almost 28 years, yes I graduated prior to 2000.

 

I do not even allow windows updates to this computer without my approval.

 

I will post what you want, but the only change to this computer, in the last 2 weeks is Media Browser and it is the last release, and I ensure you, the drives are operating at sufficient capacity.

 

I haven't added anything new to the library.  Did your new release require a new scan?  Did your new release do something to rebuild the cache?  Whatever you did, this new release did not happen smoothly.

 

Please do not forget that I am a complete fan of Media Browser (Because I am a software engineer), in fact i have donated more than once.

 

I will follow the directions, thank you for your support, let's please hope that it is simply not reaching a TB limit.

[craigtrombly 0]

Please look at the attachment which shows 2 screens side by side.

 

In the background, my drive (filtered by *.mpg)

 

Left side, windows media player playing movie, right side, Emby server with error message.

 

Can you please give me the link to the version before this last release............................................

 

As I have requested..........................

[Luke 42079]

can you provide the server log?

 

http://emby.media/community/index.php?/topic/790-how-to-report-a-problem/

 

thanks.

 

Although based on that error message I can see that this problem should only occur with cloud synced content. An issue was found with certain cloud synced content, although not all. It won't happen with future synced content but will require resyncing titles that are affected. But the log will be helpful.

[scan718 0]

i think i might have thew same problem after updating, it asks to restart server, upon clicking to restart, nothing happens, even if i shut it down then restart it still says restart to finish update

[craigtrombly 0]

I ran multiple disk checks on my USB 3.0 attached drives.

 

I currently have 3 3TB attached drives with movies that are READ ONLY added to these drives, so that NO sectors are skipped or fragmented.

 

After stopping the Emby services and re-running index services on these drives, Emby is slowly starting to work again.  For whatever reason, the xml files or the XML/ Drive services are not operating as well as they did in previous releases and the amount of data I am indexing is causing issues with your new release.

 

The operating system is Windows 7 on a SSD (256 gb) drive with 16GB ram.  i7 processor quad core.   (I kind of take my entertainment seriously, in fact I don't even use Roku OR Google)

 

The new release seems to not like whatever the index/cache or xml files that currently existed and require full scans which take quite a while with TB of data and thousands, maybe tens of thousands of files in a single folder location.

 

For those users who use these and count on these systems to not only work at all times, pre-notifications of releases might be nice.  Android devices seem to work OK, but web device interfaces still get an occasional attribute error, BTW, there is NO log error since June of 2014 in  the app data folder.

 

I love new features, but I LOVE stability over any thing else.  I use the web interface for a Sony first generation Google TV.  I didn't complain for the last 6 months when the images of everything did not work, but the movies played.  I knew one day the web service would fix the image issue.  About 2 months ago, it started showing images again....  Glitches, i am an engineer too.  (But i call them gremlins)

 

I have been using Emb y, Media browser 3, Media Browser.tv, Media Browser.org for many years......  Maybe letting those who rely on it the most know ahead of time, (because it appears the option of not allowing automatic updates is no longer a choice) that something new is coming in and we might experience a disruption in service

 

Just an idea....

[craigtrombly 0]

If you are experiencing an issue where the service does not appear to install, please stop the service, go and download the new release.  Allow it to install and do not use it UNTIL it has completely indexed and cached your entire library.

[trusselo 225]

 

I ran multiple disk checks on my USB 3.0 attached drives.

 

I currently have 3 3TB attached drives with movies that are READ ONLY added to these drives, so that NO sectors are skipped or fragmented.

 

After stopping the Emby services an.......

 

.............I have been using Emb y, Media browser 3, Media Browser.tv, Media Browser.org for many years......  Maybe letting those who rely on it the most know ahead of time, (because it appears the option of not allowing automatic updates is no longer a choice) that something new is coming in and we might experience a disruption in service

 

Just an idea....

 

*Cough*... *Ahehm*...

 

 

 Can you, the master software engineer of 28 years experience.....

PROVIDE A SERVER LOG FILE ???... to debug your issue.

Edited April 23, 2015 by trusselo

[craigtrombly 0]

I apologize for this response ahead of time.  This is now the second time a person from your staff has spoken to me with a condescending tongue.  If you feel that my donation is a mark for you to talk to me anyway you feel, then my money is not going to be your problem anymore.

 

Please stop my recurring donation.  ctrombly@graphxink.com

 

With the growing number of complaints that I see with your software, it is clear that you can no longer support my needs.

 

Thank you for your time.  

 

PS.  Your software ran fine for over a year, then in the last week it hasn't ran once.  But hey, I am too stupid to get you a log file huh.........  

[Deathsquirrel 745]

There is no staff.  We are fellow users willing to help those in need purely to help the community.  If you want help follow the directions in the how to report a problem link that's been provided repeatedly.

[craigtrombly 0]

That sucks there is no staff.  Because all i have asked for repeatedly is the prior release.  And I do appreciate everyone's help and response here, but what I need I am not being assisted with.    Thank you sqirrel, your response is very appreciated.

[Deathsquirrel 745]

You have made a request that won't be fulfilled.  There is no staff because there is no company.  You didn't buy a product, you donated to an open source project. 

 

If you want the looked at fixed post as directed many, many times in this thread.

[craigtrombly 0]

SERIOUSLY, 

 

Can i please get a link to the last release prior to this one?  WHAT is so hard about this? Am I asking for something I cannot have?  If so great, thank you, I will move on.  

 

All of you guys are starting to sound like drones.  All I have asked for IN THIS THREAD is a prior release. 

 

YES or NO, CAN I HAVE A LINK TO A PRIOR RELEASE..................................................

 

WHAT ELSE DO I HAVE TO ASK FOR TO GET A LINK TO A PRIOR RELEASE??????????????????????????

[bluemonkey07 590]

POST A LOG!!!!!!!

Seriously all your comments can be applied directly back to you. .. What is so hard for a software engineers of some 20 odd years about posting a log to get your issue fixed

Edited April 29, 2015 by Vidman

[Deathsquirrel 745]

SERIOUSLY, 

 

Can i please get a link to the last release prior to this one?  WHAT is so hard about this? Am I asking for something I cannot have?  If so great, thank you, I will move on.  

 

All of you guys are starting to sound like drones.  All I have asked for IN THIS THREAD is a prior release. 

 

YES or NO, CAN I HAVE A LINK TO A PRIOR RELEASE..................................................

 

WHAT ELSE DO I HAVE TO ASK FOR TO GET A LINK TO A PRIOR RELEASE??????????????????????????

 

Historically old búilds have not been provided.  There is no way to post or support old versioms.  Your issue can be fixed and you've been told what to post to facilitate that.  Continuing to demand something you aren't going to get won't help you.

[craigtrombly 0]

ok?

server-63565865359.txt

[ebr 16184]

Thank you but the other parts detailed in that post are very important.  You haven't truly explained what your problem is.  You just said "it isn't working".  We need to know, in specific steps, exactly what you're doing and what is happening other than what you expect.

 

You also said the server wouldn't start but, that log says otherwise so we do need to know what the actual problem is.

 

One thing I do notice is that there are a LOT of errors in that log attempting to access files that the server cannot find.  All of the references are to drive letters as well which is okay if those are actually drives attached to the machine but I would definitely recommend using UNC paths if those are network drives.