NickC4555 0 Posted April 17, 2015 Posted April 17, 2015 (edited) When I select the Emby app from the Roku home screen, it says "retrieving" for a few seconds then goes back to the Roku menu. The Emby server is running and I can access it from another PC using Emby Theater. I can access other services (e.g. Netflix, iPlayer) using the Roku. It was working fine yesterday. Edited April 17, 2015 by NickC4555
Luke 42077 Posted April 17, 2015 Posted April 17, 2015 Are you using the Emby Roku channel? http://emby.media/community/index.php?/topic/8001-emby-for-roku-channel/ If you are using the old channel called Media Browser you will need to switch.
Luke 42077 Posted April 17, 2015 Posted April 17, 2015 Ok. Can you install the zip version and obtain a log from the device? http://emby.media/community/index.php?/topic/16251-how-to-obtain-a-log-from-the-media-browser-roku-client/ thanks.
NickC4555 0 Posted April 17, 2015 Author Posted April 17, 2015 The problem doesn't happen with the zip version, so I'm guessing the log wouldn't be much use. Here it is anyway: ------ Running ------ --2.02 Anamorphic support: true Server.info: listening on 0.0.0.0:8324 Entered CreateScreenForItem Pushing screen 1 onto view controller stack - Welcome Button pressed: gonext Not sure what to do with breadcrumbs on screen type: roCodeRegistrationScreen Pushing screen 2 onto view controller stack - EmbyConnect Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=86058&deviceId=1WS455004525 Poll result: {"Id":"173133","Pin":"86058","DeviceId":"1WS455004525","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=86058&deviceId=1WS455004525 Poll result: {"Id":"173133","Pin":"86058","DeviceId":"1WS455004525","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=86058&deviceId=1WS455004525 Poll result: {"Id":"173133","Pin":"86058","DeviceId":"1WS455004525","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=86058&deviceId=1WS455004525 Poll result: {"Id":"173133","Pin":"86058","DeviceId":"1WS455004525","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=86058&deviceId=1WS455004525 Poll result: {"Id":"173133","Pin":"86058","DeviceId":"1WS455004525","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=86058&deviceId=1WS455004525 Poll result: {"Id":"173133","Pin":"86058","DeviceId":"1WS455004525","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=86058&deviceId=1WS455004525 Poll result: {"Id":"173133","Pin":"86058","DeviceId":"1WS455004525","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=86058&deviceId=1WS455004525 Poll result: {"Id":"173133","Pin":"86058","DeviceId":"1WS455004525","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=86058&deviceId=1WS455004525 Poll result: {"Id":"173133","Pin":"86058","DeviceId":"1WS455004525","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=86058&deviceId=1WS455004525 Poll result: {"Id":"173133","Pin":"86058","DeviceId":"1WS455004525","IsExpired":false,"IsConfirmed":false,"AccessToken":""} Sending pin poll request to https://connect.mediabrowser.tv/service/pin?pin=86058&deviceId=1WS455004525 Poll result: {"Id":"173133","Pin":"86058","DeviceId":"1WS455004525","IsExpired":false,"IsConfirmed":true,"AccessToken":"699861cd609024adff2847a97a7ea163"} Pin confirmed Using broadcast address 192.168.1.255 Send To Address: 192.168.1.255:7359 / 192.168.1.255:7359 Received Message: {"Address":"http://192.168.1.45:8096","Id":"cf36a923a1f3147ca9b3effc5e5ece11","Name":"NICK-NUC"} Found 1 servers Creating server data cache Connect returned 1 servers connectionManagerGetServers returning 1 servers connectToServers called with 1 servers Attempting to connect to http://192.168.1.45:8096/mediabrowser/system/info/public?format=json Processing ConnectionResult State of SignedIn SignedIn Id: cf36a923a1f3147ca9b3effc5e5ece11 SignedIn UserId: e01843b83b159eb0fae4036e97caab0c SignedIn AccessToken: b5c9c9f4e1c84e72b061cd252b8ed37d SignedIn Name: NICK-NUC SignedIn LocalAddress: http://192.168.1.45:8096 SignedIn RemoteAddress: http://78.32.144.9:8096 ServerSignIn ManualAddress: Posting capabilities Popping screen 2 and cleaning up 1 breadcrumbs Top of stack is once again: Welcome Popping screen 1 and cleaning up 1 breadcrumbs Pushing screen 3 onto view controller stack - Home Loading beginning of row 0, TV Loading beginning of row 1, Movies Total initial grid load took: 13ms Popping screen 3 and cleaning up 0 breadcrumbs Popping home screen Pushing screen 4 onto view controller stack - Home Loading beginning of row 0, TV Loading beginning of row 1, Movies Total initial grid load took: 15ms Count loaded is now 10 out of 14 Loaded 10 elements in row 0, now have 14 Count loaded is now 3 out of 3 Loaded 3 elements in row 2, now have 3 Count loaded is now 23 out of 23 Loaded 23 elements in row 1, now have 23 Received paginated response for index 10 of list with length 14 Count loaded is now 14 out of 14 Loaded 4 elements in row 0, now have 14
Luke 42077 Posted April 17, 2015 Posted April 17, 2015 in that case i would try using the installed version, when it dumps you back to the main screen, go to the server entry screen, try removing your server and then adding it back
NickC4555 0 Posted April 17, 2015 Author Posted April 17, 2015 Ok, now the dev version is hanging. Slightly different to the release version, it stays on "retrieving" rather than going back to the home screen. Here's the log: http://pastebin.com/Xy8qv2Jg
Luke 42077 Posted April 18, 2015 Posted April 18, 2015 Ok, I'm trying to reproduce this and not having much luck. can you post the server log from when this occurred? thanks.
NickC4555 0 Posted April 18, 2015 Author Posted April 18, 2015 I think these cover the period. The first one would be when I first experienced the problem with the release client, the second most of the tests with both the dev and release clients. http://www.nanagram.co.uk/embylogs/server-63564875937.txt http://www.nanagram.co.uk/embylogs/server-63564897752.txt http://www.nanagram.co.uk/embylogs/server-63564912000.txt
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