justpig 27 Posted April 4, 2015 Posted April 4, 2015 I have installed the new roku app for NOW TV. It is stuck at retrieving and will not even bring up a login page or server selection. The other NOW TV box will allow login but will not play any of the files. Is there something I am missing?
Luke 42077 Posted April 4, 2015 Posted April 4, 2015 Please obtain a log from the device: http://emby.media/community/index.php?/topic/16251-how-to-obtain-a-log-from-the-media-browser-roku-client/
justpig 27 Posted April 5, 2015 Author Posted April 5, 2015 Thanks for the reply. I did a factory reset of the device and reinstalled emby, it is now working.
gillmacca 17 Posted May 27, 2015 Posted May 27, 2015 I am having the same issue. A factory reset fixed up, but the next day, it was stuck on retrieving again, Here is the log from the nowtv box: rid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #34 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #33 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #32 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #31 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #30 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #29 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #28 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #27 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #26 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #25 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #24 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #23 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #22 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #21 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #20 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #19 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #18 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #17 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #16 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #15 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #14 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #13 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #12 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #11 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #10 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #9 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #8 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #7 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #6 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #5 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #4 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #3 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #2 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #1 Function vcshow() As Void file/line: pkg:/source/ViewController.brs(443) #0 Function main() As Void file/line: pkg:/source/appMain.brs(22) Local Variables: name String (VT_STR_CONST) val:"rokuVersion" default Invalid global rotINTERFACE:ifGlobal m roAssociativeArray refcnt=72 count:27 BrightScript Debugger> Note: GC - Found 7 orphaned objects (objects in a circular ref loop). id As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #34 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #33 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #32 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #31 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #30 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #29 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #28 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #27 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #26 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #25 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #24 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #23 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #22 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #21 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #20 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #19 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #18 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #17 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #16 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #15 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #14 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #13 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #12 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #11 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #10 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #9 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #8 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #7 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #6 Function vclogout() As Void file/line: pkg:/source/ViewController.brs(241) #5 Function vconsignedin(serverid As Dynamic, serverurl As Dynamic, localuserid As Dynamic) As Void file/line: pkg:/source/ViewController.brs(214) #4 Function navigatefromconnectionresult(result As Dynamic) As Void file/line: pkg:/source/ViewController.brs(163) #3 Function doinitialconnection() As Void file/line: pkg:/source/ViewController.brs(111) #2 Function vcshowinitialscreen() As Void file/line: pkg:/source/ViewController.brs(190) #1 Function vcshow() As Void file/line: pkg:/source/ViewController.brs(443) #0 Function main() As Void file/line: pkg:/source/appMain.brs(22) Local Variables: name String (VT_STR_CONST) val:"rokuVersion" default Invalid global rotINTERFACE:ifGlobal m roAssociativeArray refcnt=72 count:27 BrightScript Debugger> Note: GC - Found 7 orphaned objects (objects in a circular ref loop).
gillmacca 17 Posted May 29, 2015 Posted May 29, 2015 (edited) Any help on this. The only way I can use the now box, is by factory resetting it every time I want to use it Edited May 29, 2015 by gillmacca
Luke 42077 Posted May 29, 2015 Posted May 29, 2015 there's nothing obvious there. anything in the server log?
gillmacca 17 Posted May 29, 2015 Posted May 29, 2015 Here is the latest server log: https://www.dropbox.com/s/8pewfbjyxuqgo6v/server-63568487087.txt?dl=0 The main error is see is "access token is invalid or expired'
gillmacca 17 Posted May 31, 2015 Posted May 31, 2015 Did you have a chance to look at the log. Getting fed up of having to factory reset every time I want to use emby on the Now box
Luke 42077 Posted May 31, 2015 Posted May 31, 2015 are you clicking logout in the roku app when you're finished?
gillmacca 17 Posted May 31, 2015 Posted May 31, 2015 Normally I wouldn't, but I have recently set up a second user, so I am now
Luke 42077 Posted May 31, 2015 Posted May 31, 2015 i will test that but for now you're workaround is to not do that
gillmacca 17 Posted June 2, 2015 Posted June 2, 2015 Just to let you know I have managed to fix it. It was due to me not connecting the new user to my Emby account
Luke 42077 Posted June 2, 2015 Posted June 2, 2015 thanks for the update. we still don't want it getting stuck at retrieving but that info should help to find the problem.
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