Roku 1.79 - Subtitles aren't working.

[Koleckai Silvestri 1154]

Subtitles have stopped working in the Roku 1.79 client. 

 

User Profile:

Audio Language - English

Subtitle Preference - English

Subtitle Mode: Default

 

Select video. Before playback go to the options -> subtitles, select the appropriate SRT file. Close. Select Play Video. No subtitles. Press * and it only allows subtitles during "Instant Playback", whatever that is in a television episode.

 

The episode in question this time was Supernatural, Season 10 Episode 1.

 

Video

Codec H264
Profile High
Level 41
Resolution 1280x720
Aspect ratio16:9
Anamorphic No
Interlaced No
Framerate 23.97602
Bitrate 2227 kbps
Bit depth 8 bit
Pixel formatyuv 420p
Ref frames 9
CABAC Yes

 

Audio

Codec AC3
Layout 5.1
Bitrate 375 kbps
Sample rate 48000 khz
Default Yes

 

Subtitle

Language eng
Codec SRT
Default No
Forced No
ExternalYes

 

Containe rmkv

Path \\server\Television\Current\Supernatural\Season 10\Supernatural.S10E10.The Hunter Games.mkv

Size 693 MB

 

The same episode works with subtitles in the web client.

[speechles 2055]

Settings >> Captions

With roku 6.1.x firmware this section has changed. You need to make sure subtitles are on.

 

Soft subtitles . direct playable. On/off ability.

1) play any video

2) press * to turn subtitles on and pick the proper subtitle.

 

Hard subtitles . transcoded into the video , always on

1) before playing the video choose the subtitle to embed

2) play video

 

Soft-subtitles are preferred of course.

Edited January 28, 2015 by speechles

[Luke 42078]

ah interesting. that is true because we are using captions. we aren't actually burning them in with transcoding. whatever the Instant button thing you're mentioning. that's not from us.

[Koleckai Silvestri 1154]

Thanks Speechles, that worked. They still worked in Netflix which is why I didn't look there. 

Edited January 28, 2015 by Koleckai Silvestri

[Luke 42078]

yea i wonder if there is a command to force them regardless of the setting. 

 

or what is more likely, perhaps netflix is using a custom video player screen whereas we are using the built-in one.

[ABNParatrooper 6]

I have a Roku 3 software version 7.1.0 Build 4062 and the subtitles work on TV shows but not on some movies. They work fine in the other apps like Netflix. I have captions set to on, I press the * before the movies start so I can select a subtitle file. The only options I get under that menu are None, Eng [selected], and Close. I tried to narrow it down to maybe file types, but they work on some same file types and not some of the same file types.