e123enitan 275 Posted January 17, 2015 Posted January 17, 2015 Help I am getting this error while installed MBC, I hope these screen post help to figout the issue, I ty to get a log, but nothing seems to be found. Window 7Home edition Intel Core i5-4570, cpu @3.20ghz Ram 8 GB 64-bit Cheers.
ebr 16169 Posted January 17, 2015 Posted January 17, 2015 We will need to see a log. How to Report a Problem
e123enitan 275 Posted January 17, 2015 Author Posted January 17, 2015 (edited) We will need to see a log. How to Report a Problem Edited January 18, 2015 by e123enitan
Luke 42077 Posted January 17, 2015 Posted January 17, 2015 those are the install logs. he needs the logs from running MBC. the instructions on where to find them are in the link he posted.
e123enitan 275 Posted January 17, 2015 Author Posted January 17, 2015 (edited) I have gone through the link provided, here the two files inside the installation folder, pls let me know if I am missing or better provide specific file directory where I can find the log Edited January 18, 2015 by e123enitan
e123enitan 275 Posted January 17, 2015 Author Posted January 17, 2015 (edited) I have gone through the link provided, here the two files inside the installation folder, pls let me know if I am missing or better provide specific file directory where I can find the log Thanks Edited January 18, 2015 by e123enitan
ebr 16169 Posted January 18, 2015 Posted January 18, 2015 From the document linked above: MB Classic (including configurator) logs are found in \ProgramData\MediaBrowser-Classic\logs
e123enitan 275 Posted January 18, 2015 Author Posted January 18, 2015 (edited) From the document linked above: MB Classic (including configurator) logs are found in \ProgramData\MediaBrowser-Classic\logs Hi Thanks for your help- list of logs Edited January 20, 2015 by e123enitan
ebr 16169 Posted January 18, 2015 Posted January 18, 2015 Okay, your server is throwing an error so we are going to need to see that log. Same topic...
e123enitan 275 Posted January 18, 2015 Author Posted January 18, 2015 Okay, your server is throwing an error so we are going to need to see that log. Same topic... OK just about going out will post log when I get back-Thanks for looking into the issue
e123enitan 275 Posted January 18, 2015 Author Posted January 18, 2015 (edited) OK just about going out will post log when I get back-Thanks for looking into the issue Most recent server logs Just a thought what is the issue with the server and has the MBC logs helps to identify what might caused the issue of not been able to configured MBC-Thanks as usually. Edited January 20, 2015 by e123enitan
ebr 16169 Posted January 19, 2015 Posted January 19, 2015 Well, your first link is not to one of our logs. The second one is but it contains no interaction with MBC. You need to find a log that actually has the problem we are looking for in it. To do that, clear out all the logs on the server and then re-start it. Then bring up MBC and cause the problem. Then post the server log. Thanks.
e123enitan 275 Posted January 19, 2015 Author Posted January 19, 2015 Thanks for looking into this I will do as you've suggested and post a new logs for both for MBC and MB3.
e123enitan 275 Posted January 20, 2015 Author Posted January 20, 2015 Hi Ebr below are the logs as requested MBC Log Server Log Thanks
ebr 16169 Posted January 20, 2015 Posted January 20, 2015 @@Luke Any idea what could be causing this? Trying to retrieve the public list of users. 2015-01-19 20:01:09.9044 Debug - HttpServer: HTTP GET http://192.168.1.129:8096/mediabrowser/Users/Public?isDisabled=False&format=Json Ip: 192.168.1.102:49353. Headers: Authorization=MediaBrowser Client="MB-Classic", Version="3.0.243.0", DeviceId="984bdef9927d414eae73d6aae1b70a2f", Device="THOMAS-PC/Thomas",X-MediaBrowser-Token=,Host=192.168.1.129:8096 2015-01-19 20:01:09.9980 Error - DtoUtils: ServiceBase<TRequest>::Service Exception *** Error Report *** Version: 3.0.5490.2 Command line: C:\Users\Dell 9020\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe Operating system: Microsoft Windows NT 6.1.7601 Service Pack 1 Processor count: 8 64-Bit OS: True 64-Bit Process: False Program data path: C:\Users\Dell 9020\AppData\Roaming\MediaBrowser-Server Application Path: C:\Users\Dell 9020\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe Object reference not set to an instance of an object. System.NullReferenceException at MediaBrowser.Server.Implementations.Devices.DeviceManager.CanAccessDevice(String userId, String deviceId) at MediaBrowser.Api.UserService.<>c__DisplayClassf.<Get>b__5(User i) at System.Linq.Enumerable.<>c__DisplayClassf`1.<CombinePredicates>b__e(TSource x) at System.Linq.Enumerable.WhereListIterator`1.MoveNext() at System.Linq.Buffer`1..ctor(IEnumerable`1 source) at System.Linq.OrderedEnumerable`1.<GetEnumerator>d__0.MoveNext() at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext() at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection) at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source) at MediaBrowser.Api.UserService.Get(GetUsers request, Boolean filterByDevice) at MediaBrowser.Api.UserService.Get(GetPublicUsers request) at lambda_method(Closure , Object , Object ) at ServiceStack.Host.ServiceRunner`1.Execute(IRequest request, Object instance, TRequest requestDto)
Luke 42077 Posted January 20, 2015 Posted January 20, 2015 yea i see the problem. i will fix server-side. in the meantime, if the client is reporting capabilities it won't happen, so a workaround i think might be to actually launch mbc once and get logged into the server, before using the configurator.
ebr 16169 Posted January 20, 2015 Posted January 20, 2015 He isn't able to get into MBC either. What is the situation that causes this?
Luke 42077 Posted January 20, 2015 Posted January 20, 2015 the combination of using the new user-device access control feature and the server not having client capabilities for a device yet.
ebr 16169 Posted January 20, 2015 Posted January 20, 2015 Okay, so if he eliminates his device access control information and then gets connected to MBC once, he should be able to restore the device access and be good to go?
e123enitan 275 Posted January 20, 2015 Author Posted January 20, 2015 So what is the next line of action? Should I disable UAC thereafter configured MBC, would this approach not impact Wins 7 security? Pls provide direction as I am not sure of what to do. Thanks
ebr 16169 Posted January 20, 2015 Posted January 20, 2015 No, it is not UAC. It is an area within the server where you setup certain users to only be able to be accessed from certain devices. You need to clear out these options and allow access from all devices for all your users. Then log in to MBC on all your machines. Then you can go back and put the restrictions back in.
e123enitan 275 Posted January 20, 2015 Author Posted January 20, 2015 Got you nice one, have a lovely day, I will report any further issue if any. Cheers
e123enitan 275 Posted January 21, 2015 Author Posted January 21, 2015 Following your instructions, I am OK for now, thx for your supports, I will be back if I need further assistance, so far looks good I may have to dump Kodi.
ebr 16169 Posted January 21, 2015 Posted January 21, 2015 Excellent. I'm glad we finally got you sorted. With the next server release, this should no longer be a problem.
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