An Odd Problem

[TolkienBard 58]

Recently I have come across a very strange issue. I haven't had much of a chance to see just how big the problem is or anything, but I thought I would post here to see if anyone else had encountered a similar problem and knew how to correct it. When I started playing any episode of Friends, I found that the audio is off. I still get the laugh track, but I am not able to get the dialogue. There is only one audio track selectable through the app though. At first I thought it might be a problem with the file itself, but I get normal audio if I log in through a browser, or through the Samsung television app. I really would like to get the Windows 8.1 app playing the episodes properly, the app makes for a much, much nicer viewing experience that watching in my Chrome browser.

[7illusions 1249]

That sure is odd, I haven't heard of that before.

When you play the item, is the server transcoding or is the app playing it directly?

[TolkienBard 58]

That sure is odd, I haven't heard of that before.

When you play the item, is the server transcoding or is the app playing it directly?

 

According to the dashboard, it is transcoding.

[swhitmore 781]

How many audio channels is the file? My guess is that you're listening to it in stereo, but the 6 channels aren't mixing to 2.

Edited January 13, 2015 by swhitmore

[TolkienBard 58]

How many audio channels is the file? My guess is that you're listening to it in stereo, but the 6 channels aren't mixing to 2.

In the info section it is showing audio as AC3 codec and layout (which I am assuming is channels) as 5.0. If the problem is that the files is not properly mixing for stereo, then how do I fix that?

[swhitmore 781]

In the info section it is showing audio as AC3 codec and layout (which I am assuming is channels) as 5.0. If the problem is that the files is not properly mixing for stereo, then how do I fix that?

I'm not sure tbh. @@7illusions hopefully might know.