trailers not playing

[twos50 9]

i have a ceton extender and im a subscriber.  is trailer support available for this device?

[twos50 9]

What I mean is that I can play trailers through the trailer channel on the ceton extender, however trailers do not play before the start of the movie using the ceton echo extender.  

I have verified settings on the server as well as on the users profile.  Can someone let me know if trailers should be able to play before the start of a movie using a ceton echo extender??  

 

Thanks for you time.

[ebr 16183]

Yes, if Cinema Mode is enabled (which is a supporter feature).

[twos50 9]

@@ebr  Ok, thanks.  

 

I had the "Only play unwatched content" checked from the server settings.  I had that checked because no matter which profile I was using (parental controls ranging from G to R),  I was seeing the same trailers, even though inside the trailers channels  there were new trailers to be seen.  

 

While inside the trailers channel, I applied the filter to show only "played" trailers and I saw all of the trailers that was being viewed before a movie would start.  So when I checked "Only play unwatched content" from the server settings I would get not one trailer to play before a movie would start.  I haven't seen all trailers so why wouldn't it play any other unseen trailers?  Is it strictly because of parental control settings??    Any help understanding would be appreciated.

 

Thanks

[ebr 16183]

The intro functionality tries to pick a trailer that matches up with the movie you are watching and it also tries to adhere to parental controls - which can be a real problem for trailers because a majority of them are not rated yet.  So, if you block unrated content with parental controls, you won't have many trailers to choose from.