Downloads to iOS not working

[Streamonetrial 0]

It works for me on my iPhone, but my friend is trying to do it on their iPad and they get the download screen. It comes up but there’s no quality selection. And then when they do click nothing actually ends up happening.  
 

I get to download quality selection and can download without issue. I’ve checked their account and the download availability is checked. I was trying to think of what else could be wrong.

[Streamonetrial 0]

Please move to android mobile I didn’t realize they were using an android tablet 

[Neminem 1988]

Is this enabled for the user.