Playback shows as directplay in dashboard, but transcode log gives errors (Android TV app/Windows Server)

[thedysan 0]

Playing back a HEVC 4k video 5.1 Atmos on my Android TV streamer shows as directplay in console (screenshot) but loading wheel keeps turning, after a while it backs to the menu with too many errors giving up.
Attached is the transcode log, screenshot of the codec of the video and screenshot of the dashboard.
Tried to enable and disable the hardware acceleration, disabled hardware & software tone mapping.
Is it just the limitation of the Google TV HD that's causing this issue? Emby version 4.10.2.0? (that means i need 2 versions of the movie to playback depending of the device)
Playing back on the PC with a chrome browser has no issues.
Never had any issues, but now i have a 4K TV downstairs and would like to watch some 4K content.

Cannot see a debug options in the settings app on the Google Tv though, so unable to collect those logs.

 

ffmpeg-transcode.txt embyserver.txt

Edited 3 hours ago by thedysan

[Abobader 3544]

Hello thedysan,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[ebr 17032]

1 hour ago, thedysan said:

with too many errors giving up

If that was the case, there should be at least two ffmpeg logs.  Do you have the other one?

1 hour ago, thedysan said:

Cannot see a debug options in the settings app on the Google Tv though, so unable to collect those logs.

Where did you look for it?  it is at the very bottom of "General Display"