Subtitles just dont download

[Mbedford 13]

Hi, i've followed all the documentation on setting up ther subtitle plugins, focasing mostly on open subtitles, but tried some of the other plugins. I can login to my account at https://www.opensubtitles.com/?locale=en all well and good 'Signed in successfully. Added the same username and password to the plugin settings.

Automatic subtitle dowenloading is setup on the library. Also trying to manually download subtitles using 'Edit subtitles', for english subttles, not forced subtitles only, for lots of very popular movies that have subtitles. All I get is the message 'No results found. Have you configured subtitle downboading'. When I click the Green Search button, it returns that error message in an instant, as if its not even trying to search online.

Please help.

embyserver (1).txt

[GrimReaper 5222]

You're getting 401 unauthorized on OpenSubtitles - recheck your credentials in Emby, look for blank spaces if you copy/pasted password. 

Quote

2026-11-10 15:57:10.108 Error SubtitleManager: Error searching for subtitles on Open Subtitles *** Error Report *** Version: 4.10.2.0 Command line: C:\Users\mce\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp Operating system: Microsoft Windows 10.0.26300 OS/Process: x64/x64 Framework: .NET 8.0.32 Runtime: C:/Users/mce/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll Processor count: 12 Data path: C:\Users\mce\AppData\Roaming\Emby-Server\programdata Application path: C:\Users\mce\AppData\Roaming\Emby-Server\system MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: {"message":"Error, invalid username/password failed:1 remaining:9 - this password was already tried in the past 24 hours ","status":401}

2026-11-10 15:57:28.027 Error SubtitleManager: Error searching for subtitles on Open Subtitles *** Error Report *** Version: 4.10.2.0 Command line: C:\Users\mce\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp Operating system: Microsoft Windows 10.0.26300 OS/Process: x64/x64 Framework: .NET 8.0.32 Runtime: C:/Users/mce/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll Processor count: 12 Data path: C:\Users\mce\AppData\Roaming\Emby-Server\programdata Application path: C:\Users\mce\AppData\Roaming\Emby-Server\system System.ArgumentException: System.ArgumentException: OpenSubtitles authentication failed. Please reconfigure your Open Subtitles username and password