Emby Fire TV App on VegaOS won't play any media and only gives "Error Processing Your Request"

[jblacksten 1]

I am new to Emby and I just set everything up. Emby works fine on my computer and on iOS devices but just downloaded the firetv app on the Vegas OS and it connects to my server, shows all my media but will not play any of it. How do I fix it?

embyserver.txt

[Luke 43542]

@SamES

[jblacksten 1]

Is there any update on the Emby app on fire stick running vegasOS? I use the app everywhere else in my house and it runs just fine. I have two older fire sticks and use the Emby for fire tv app and it runs fine. I run it on iOS and it’s fine. It is just the one tv with the new fire stick it doesn’t work on. I can log in fine, see all the shows fine just can’t play anything. I would really like this fixed soon so I can watch my media. I downloaded the moonfin app and connected to my server and everything plays fine on the same fire stick so it’s definitely the emby app with the issue. @SamES

Edited November 2 by jblacksten

[SamES 1143]

45 minutes ago, jblacksten said:

Is there any update on the Emby app on fire stick running vegasOS? I use the app everywhere else in my house and it runs just fine. I have two older fire sticks and use the Emby for fire tv app and it runs fine. I run it on iOS and it’s fine. It is just the one tv with the new fire stick it doesn’t work on. I can log in fine, see all the shows fine just can’t play anything. I would really like this fixed soon so I can watch my media. I downloaded the moonfin app and connected to my server and everything plays fine on the same fire stick so it’s definitely the emby app with the issue. @SamES

Can you please confirm what version of the app your have installed? What happens when you try to play? What error do you get?

[jblacksten 1]

The firestick OS is version 2.0. The emby app version is 0.1.5. When I download the emby app on this firestick I am able to see the server and all the contents of my server. When I click on any movie or tv show to play it, it spins for a minute then the tv just goes black and hangs. I then click the button to wake it up and see the playback controls and then the loading spinner shows back up. After about a minute I get "Playback Error: There was an error processing the request. Please try again later." That happens with every piece of media. I don't think it is my setup because like I mentioned I can play all my media on every other device. I downloaded the moonfin app on this firestick to see if it would give me the same issue. It does not, it is able to play my tv and movies just fine. It has it's own issues though. I have added my server logs for review, I tested today at around 16:27. @SamES

embyserver(1).txt

Edited November 2 by jblacksten

[SamES 1143]

It looks like the recent OS 2.0 update has broken something. 
 

What is the full device/model name for your device? It looks like there are some model specific issues that we may need to address. 

[SamES 1143]

If it is the HD model, can you confirm if the files you are playing are hevc/x265? If you play a 1080 x264 file does it play ok?

[jblacksten 1]

I have the Amazon Fire TV Stick HD (2nd Generation). Fire TV Home Version 1.72.0.420272.0 @SamES

[jblacksten 1]

Most of the files I have are 1080 x264 and they are all having the same issue. However I have noticed that the audio might be throwing an issue. If it is is aac stereo it seems to play fine but when switching to and EAC3 5.1 stereo it breaks it. Some of my content is only in EAC3 5.1 format in English. @SamES

[SamES 1143]

On 03/11/2026 at 10:03, jblacksten said:

Most of the files I have are 1080 x264 and they are all having the same issue. However I have noticed that the audio might be throwing an issue. If it is is aac stereo it seems to play fine but when switching to and EAC3 5.1 stereo it breaks it. Some of my content is only in EAC3 5.1 format in English. @SamES

Are there any ffmpeg transcode logs for examples where you try and play a h264 file with eac3 that fails?

[jblacksten 1]

Here are all the logs from the ones I was testing. @SamES

ffmpeg-remux-95f2357c-2e94-4050-8eb6-5c3c399a3d39_1.txt ffmpeg-remux-5f792f4a-ff95-473b-9c50-fbd9e1077b39_1.txt ffmpeg-transcode-4e518d2d-e339-4f64-86e3-8098287c3ae6_1.txt ffmpeg-transcode-dc53b2c5-3e0d-4193-8e70-09fd364d2cc3_1.txt

[jblacksten 1]

Do we have an ETA when this will be fixed?

[Luke 43542]

Hi, we are working on it. Thanks.

[SamES 1143]

4 hours ago, jblacksten said:

Do we have an ETA when this will be fixed?

Thanks for the logs. Can you please share one of the media files with me for testing via PM?

This should be working fine for you as is, but I can see that the first stream in the file is chapters and not the video track, and there are a lot subtitle tracks so I expect it is something about these specific files that is causing the issue.

[jblacksten 1]

43 minutes ago, SamES said:

Thanks for the logs. Can you please share one of the media files with me for testing via PM?

This should be working fine for you as is, but I can see that the first stream in the file is chapters and not the video track, and there are a lot subtitle tracks so I expect it is something about these specific files that is causing the issue.

Just PM'ed you with google drive link to a file that will not play