Trailer Playing Problems

[MegaMump 0]

Hello clever people, 

I'm a newbie on here but I'm hoping someone can help me. I've recently noticed some of my movie trailers don't play. Playing them through the emby for windows app or through the browser, I get the message 'No compatible streams are currently available. Please try again later or contact your system administrator for details'. Or if I try and play them through the android app, the message is different. 'Sorry, this content is age restricted. This video is restricted and only available on YouTube'.

I'm guessing this is a YouTube blocking me problem but I'd be very grateful of any advice.

Thanks, Roy.

[Abobader 3544]

Hello MegaMump,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 43549]

Hi, I'm surprised about that message in the web app. Can you please attach the emby server log from when you did that?

How to Report a Problem

Thanks.

[MegaMump 0]

Hi, thanks for the reply, please see log attached

embyserver.txt

[Luke 43549]

what movie trailer didn't play ?

[MegaMump 0]

I have a few that won't play but the log is from when I tried to play the trailer for the 2026 scary movie.