The video won't play or download.

[Alepim 10]

Hi!
Recently, videos from my Synology NAS stopped playing on my iPad. There hadn’t been any updates just before this started happening.
I tried downloading the files to my iPad—sometimes it works, but at a very slow speed; most of the time, it doesn’t work at all.
I checked, and there are no app updates available.
I downloaded the server software and manually updated it on my Synology (running version 7.2).
I also checked on my iPhone, and I’m experiencing the same issues there.

[Luke 43346]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Alepim 10]

Please take a look at the files.

ffmpeg-transcode-ffe4d32d-0dfe-4b8c-acdc-5c5a4630ad9c_1.txt ffmpeg-transcode-ddf27e87-d3af-4f27-9cfd-6082588697bd_1.txt ffmpeg-transcode-a1a977e0-f530-4e63-8839-5962e77e3cf5_1.txt ffmpeg-transcode-89bb0d6f-a1fe-4f61-b1c3-d6d7bb2b37af_1.txt ffmpeg-transcode-7c4b97d3-2766-4f70-8433-f38d97a0f323_1.txt ffmpeg-transcode-6c4ac6d5-6173-436c-b65f-39cb6b0346e1_1.txt ffmpeg-transcode-1e404c13-bd26-4667-8092-b437760e122d_1.txt embyserver-63927705600.txt

[Luke 43346]

Could the bitrate just be too high for the convection? Can you try lowering the quality in app settings?

[Alepim 10]

On the iPhone, the "Auto" setting is selected everywhere.
On the iPad, see the attached file.

[Luke 43346]

can you try setting it to 1 mbps? If that succeeds then you can try raising it.

[Alepim 10]

Everything worked out!