Alepim 10 Posted October 16 Posted October 16 Hi! Recently, videos from my Synology NAS stopped playing on my iPad. There hadn’t been any updates just before this started happening. I tried downloading the files to my iPad—sometimes it works, but at a very slow speed; most of the time, it doesn’t work at all. I checked, and there are no app updates available. I downloaded the server software and manually updated it on my Synology (running version 7.2). I also checked on my iPhone, and I’m experiencing the same issues there.
Luke 43537 Posted October 16 Posted October 16 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! 1
Alepim 10 Posted October 16 Author Posted October 16 Please take a look at the files. ffmpeg-transcode-ffe4d32d-0dfe-4b8c-acdc-5c5a4630ad9c_1.txt ffmpeg-transcode-ddf27e87-d3af-4f27-9cfd-6082588697bd_1.txt ffmpeg-transcode-a1a977e0-f530-4e63-8839-5962e77e3cf5_1.txt ffmpeg-transcode-89bb0d6f-a1fe-4f61-b1c3-d6d7bb2b37af_1.txt ffmpeg-transcode-7c4b97d3-2766-4f70-8433-f38d97a0f323_1.txt ffmpeg-transcode-6c4ac6d5-6173-436c-b65f-39cb6b0346e1_1.txt ffmpeg-transcode-1e404c13-bd26-4667-8092-b437760e122d_1.txt embyserver-63927705600.txt
Luke 43537 Posted October 16 Posted October 16 Could the bitrate just be too high for the convection? Can you try lowering the quality in app settings? 1
Alepim 10 Posted October 16 Author Posted October 16 On the iPhone, the "Auto" setting is selected everywhere. On the iPad, see the attached file.
Luke 43537 Posted October 16 Posted October 16 can you try setting it to 1 mbps? If that succeeds then you can try raising it. 1
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