Download Videos won't play on Emby Android App

[MrHerps 2]

I was successfully playing downloaded videos a few weeks ago without issue on the Android Emby app on my Samsung S26 Ultra.

Tonight I wanted to play some videos offline from my downloads and I just get the spinning circle and it jumps back to downloads. Downloaded Audio books and Music play just fine.

So far I've tried:

checking app permissions

Clearing Cache data

changing where downloads are stored

Deleting old downloads and re downloading videos.

If I go to the Emby system folder in android the raw video file will play using VLC so it isn't the video file being corrupted.

 

Is this related to a recent update? Samsung seems to push a new update for this phone every week.

 

Thanks 

 

[Luke 43533]

Hi there, what version number of the app do you have ?

[MrHerps 2]

3.5.55

I checked Google pay store and it doesn't give me an option to update. 

[Luke 43533]

OK you can temporarily enable logging, try to play again and then provide a log from the app:

Thanks.

[MrHerps 2]

Ok,

I enabled logging, I played some downloads that failed to play, I checked logs and it just states "no items found".

 

I tried actually streaming Some videos that did play without issue and I get the same message on the logs screen. 

[Luke 43533]

Hi, did you restart the app after enabling logging?

[MrHerps 2]

ok got a log to generate.

emby_android_1792158817391.txt

[Luke 43533]

HI, what kind of video did you download? Can you show a copy of the media info from the bottom of the web app detail screen? Thanks.