Emby stuck loading … appleTV

[ledaile 1]

I installed Emby Server on my Synology NAS, and it works perfectly on my iPad and iPhone. My Apple TV was previously running Emby versions 1.88 and 1.89 normally. However, ever since upgrading to newer Emby versions like 2.05 and 2.09, I can no longer access it. The screen just gets stuck on loading. I've attached the log file, could you please take a look and help me out?

Apple TV Name: TV phong sinh hoat

Time of error: 23:04 - 23:13

TV Phòng Sinh Hoạt

embyserver-63927360000.txt

Edited October 12 by ledaile
Update

[Luke 43542]

@SamES

[SamES 1143]

@Lukeat the end of the log I can see a bunch of requests with 'unknown' instead of a user guid. Not sure what would be causing this. Any thoughts?

Maybe this needs a full uninstall/reinstall from the Apple TV?

 

[ledaile 1]

3 hours ago, SamES said:

@Lukeat the end of the log I can see a bunch of requests with 'unknown' instead of a user guid. Not sure what would be causing this. Any thoughts?

Maybe this needs a full uninstall/reinstall from the Apple TV?

 

I have deleted and uninstalled the Emby app on my Apple TV multiple times, then restarted the Apple TV and reinstall Emby app from Apple Store and re-added the server several times, but the same error still occurs

[SamES 1143]

It looks like a user may have been removed the server but it seems like something is left over in the database.  I suspect the other apps are able to ignore this but it is causing an issue on tvOS. When we work out what is causing it we can update the app.

Is your server configured for remote access? I think the only way I'll be able to track this down is via a remote connection, then I can work out what is crashing the app.

If remote access is possible, can you please create a test user for me with minimal access and send me the connection details via PM? Please test and make sure that the test user account has this same issue. Thanks

[ledaile 1]

21 minutes ago, SamES said:

It looks like a user may have been removed the server but it seems like something is left over in the database.  I suspect the other apps are able to ignore this but it is causing an issue on tvOS. When we work out what is causing it we can update the app.

Is your server configured for remote access? I think the only way I'll be able to track this down is via a remote connection, then I can work out what is crashing the app.

If remote access is possible, can you please create a test user for me with minimal access and send me the connection details via PM? Please test and make sure that the test user account has this same issue. Thanks

I sent the test account.