Jmackay82 77 Posted October 5 Posted October 5 It happens on Amazon too. I brought it up in the transcoding post yesterday since I think it's related to transcoding for me; direct play seems fine, but it stutters or freezes when I pause and resume transcoded content, leaving just the audio until I restart the stream. My logs are too big to download on my phone, so I'll rotate them tonight and try to recreate the issue so I can grab the data for you. 1
Jmackay82 77 Posted October 5 Author Posted October 5 Some logs attached, let me know if you need more information embyserver (1).txt ffmpeg-transcode-ac3810af-f384-4356-a2e9-2d3a03eaac0d_1.txt ffmpeg-remux-e1a1f0c3-6fa0-4d67-bfba-05722789a952_1.txt ffmpeg-directstream-000cf68f-9932-4f6d-bff8-311c8b2df64e_1.txt ffmpeg-directstream-8b91d2e2-48fb-42ed-8324-d081da90d777_1.txt ffmpeg-remux-f48b21d3-a40a-4c2c-bc5d-ec59e417482c_1.txt ffmpeg-transcode-5bdf02de-52b1-49f1-b4ef-71f117418a86_1.txt ffmpeg-directstream-17efa35f-7837-4111-a41f-47fc41d656c3_1.txt ffmpeg-directstream-bf50d0f3-d2de-4ea4-814d-7e96defff7b4_1.txt ffmpeg-transcode-f7428dcc-175f-4fa3-ac86-45ce6776a493_1.txt
ebr 16938 Posted October 5 Posted October 5 13 minutes ago, Jmackay82 said: Some logs attached What was played and when? Exactly when did the issue occur? Which of those logs correspond to that?
Jmackay82 77 Posted October 5 Author Posted October 5 the full server log might give some details but its 124mb will it upload here? noticed a lot of System.MissingMethodException: Method not found: 'MediaBrowser.Model.Entities.SeriesDisplayOrder MediaBrowser.Controller.Entities.TV.Series.get_DisplayOrder()' Think there is something wrong with NFO
ebr 16938 Posted October 5 Posted October 5 5 minutes ago, Jmackay82 said: the full server log might give some details It cannot tell me the answers to those questions. Only the person observing the issue can do that. This is not a Roku, though...
Jmackay82 77 Posted October 5 Author Posted October 5 thats the full log I am still trying to find something that might help
Jmackay82 77 Posted October 5 Author Posted October 5 @ebr should I give you access to my server? you can see the issues first hand that way I can private message a temp login for you
Jmackay82 77 Posted October 5 Author Posted October 5 41 minutes ago, ebr said: It cannot tell me the answers to those questions. Only the person observing the issue can do that. This is not a Roku, though... Sorry you are correct its an amazon app issue, I just realised this posts for ROKU
Jmackay82 77 Posted October 5 Author Posted October 5 For this log the stream started at playback position 00:01:54 (segment start number 38), meaning you was resuming playback roughly 2 minutes into the movie. It might be the log before that one
ebr 16938 Posted October 6 Posted October 6 I don't believe this is an app-side issue so moving to server section...
Jmackay82 77 Posted October 7 Author Posted October 7 On 06/10/2026 at 17:55, Luke said: Hi, we are looking into this. Thanks. Not sure if it helps but here's some logs, another freeze happened a few moments ago, it seems when another device comes online and loads the menu page the streams all freeze for all other devices that are playing for a few moments. embyserver (2).txt ffmpeg-directstream-cc11322c-407f-413d-a141-9edfbfc34c60_1.txt ffmpeg-directstream-6bf08e3f-12a7-4624-8cb1-c7b7e7d0dfe0_1.txt ffmpeg-directstream-70311b96-7a23-40d2-b4bb-55cab7ad0048_1.txt
ebr 16938 Posted October 7 Posted October 7 44 minutes ago, Jmackay82 said: and loads the menu page Hi. What are you calling the "menu page" and specifically, what device/app comes along?
Jmackay82 77 Posted October 7 Author Posted October 7 I’m currently using two devices: the classic Amazon app and my Samsung Galaxy S26 Ultra with the public Play Store version. The menu is the first thing that loads, showing the hero banner and media options. I was watching TV using a Firestick with the classic Amazon app, and when I opened the app on my phone to check the server status, the streams on the other TVs froze. My mom was watching something else on another device with the classic app at the same time, and hers froze right then too. Just to clarify, my setup is all hard-wired with Cat 7 cables; only my phone uses Wi-Fi. My Firestick is running the latest beta version of the classic app, my phone has the latest public version, and the server is on the latest beta build from yesterday’s update. Server is running on windows 11 pro, GEEKOM A5 2027 Mini PC,AMD Ryzen 7 7730U,32GB RAM, Rose Gold(32GB+1TB ultra fast solid state HDD internal) + External 2TB Solid State usb3 HDD dedicated for recordings only If you need any other information I will do my best to supply if it helps to fix the freeze.
ebr 16938 Posted October 8 Posted October 8 18 hours ago, Jmackay82 said: My Firestick is running the latest beta version of the classic app What is the "classic" app? Exactly what version is it? Although, I don't think this is an app issue. Definitely sounds like something on the server.
Jmackay82 77 Posted October 9 Author Posted October 9 15 hours ago, ebr said: What is the "classic" app? Exactly what version is it? Although, I don't think this is an app issue. Definitely sounds like something on the server. Classic = amazon.app.release 2.5.02
Luke 43402 Posted October 12 Posted October 12 On 10/7/2026 at 4:26 PM, Jmackay82 said: I’m currently using two devices: the classic Amazon app and my Samsung Galaxy S26 Ultra with the public Play Store version. The menu is the first thing that loads, showing the hero banner and media options. I was watching TV using a Firestick with the classic Amazon app, and when I opened the app on my phone to check the server status, the streams on the other TVs froze. My mom was watching something else on another device with the classic app at the same time, and hers froze right then too. Just to clarify, my setup is all hard-wired with Cat 7 cables; only my phone uses Wi-Fi. My Firestick is running the latest beta version of the classic app, my phone has the latest public version, and the server is on the latest beta build from yesterday’s update. Server is running on windows 11 pro, GEEKOM A5 2027 Mini PC,AMD Ryzen 7 7730U,32GB RAM, Rose Gold(32GB+1TB ultra fast solid state HDD internal) + External 2TB Solid State usb3 HDD dedicated for recordings only If you need any other information I will do my best to supply if it helps to fix the freeze. How does it compare when doing the same thing with our standard app?
Jmackay82 77 Posted October 12 Author Posted October 12 To be fair, I think this is just a bug in the new Emby beta app for Amazon. The more it happens, the more I notice it. The stream freezes—which could be the app or the provider—but the app doesn’t handle it well. It throws an error and then everything breaks: the TV guide says "no programme" for every channel, and nothing plays, just a spinning loading icon. I have to go into Amazon settings to force quit the app and reopen it, which fixes it until the next freeze. The server also has a major audio/video sync issue when you watch live TV and choose to play from the start while it's recording. If I watch live TV that isn't recording, the sound is fine, and also no issues if I play the recording after it’s finished. It only happens when playing from the start WHILE a recording is still in progress.
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