Emby has stop and fails to record programs sellected directly on the "Guide".

[Rolando1948 1]

Emby has stop and fails to record programs sellected directly on the "Guide", but does continue to sucessfully record the series programs that have been and remain on its schedule. I just updated the Dashboard on my QNAP TS-253Be (QTS 5.2.10.3577) to Emby ver. 4.10.1.0, and on Saturday night, Oct. 03, I have a recording "Scheduled" that was sellected directly on the "Guide". I will inform if it was sucesfully recorded, or if the anamoly continues. 

[Luke 43420]

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

[Rolando1948 1]

    I waited until today 10/07/2026, on which I had selected directly on the Emby Guide, a recording of a PBS Nova program that was being aired at 9pm Eastern Time. As I stated in my previous message, the exact same behavior occurred, all my previously manually setup series daily recordings were performed and playback without any issues. But the Nova airing, despite appearing in the "Schedule" next to the other series recordings, Emby failed to record it. I had been observing this behavior with programing that I select to record directly on the "Guide". I am attaching the "log" and some photos, which despite my not knowing how to read and interpret the documented activities and events, I was able to scroll to time 20:50:00 and observed that the Nova recording was mentioned, put the cause and reason for the recording failure remains to be determined under your expertise. I am not sure when this abnormal behavior has stated, but as best than I can recall, until a few months ago, in addition the Emby successfully recording all my manually setup recordings, anything I would select on the "Guide" would also record without any issues. But as stated, if I currently select something on the "Guide", I do confirm that it does appears in the "Schedule", but fails to record. embyserver.txt

[Luke 43420]

is your smb share offline?

2026-10-07 20:58:05.587 Error LiveTV: Error recording to 7a57034ce0fa4ed0a30c8ce885bf67f7 smb://10.0.0.95/TV_Record/NOVA (1974)/Season 53/NOVA S53E12 Space Wars.ts
	*** Error Report ***
	Version: 4.10.1.0
	Command line: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/EmbyServer.dll -programdata /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata -ffdetect /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffdetect -ffmpeg /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffmpeg -ffprobe /share/CACHEDEV1_DATA/.qpkg/EmbyServer/bin/ffprobe -pidfile /var/run/emby-server.pid -defaultdirectory /share/CACHEDEV1_DATA/Public -updatepackage emby-server-qnap_{version}_x86_64.qpkg
	Operating system: Linux version 5.10.60-qnap (root@mini-builder-04) (x86_64-QNAP-linux-gnu-gcc (toolchain config: [gcc-4.9.2 binutils-2.25 glibc-2.21]) 4.9.2, GNU ld (G
	OS/Process: x64/x64
	Framework: .NET 8.0.28
	Runtime: share/CACHEDEV1_DATA/.qpkg/EmbyServer/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata
	Application path: /share/CACHEDEV1_DATA/.qpkg/EmbyServer/system
	MediaBrowser.Common.Extensions.DirectoryUnavailableException: MediaBrowser.Common.Extensions.DirectoryUnavailableException: Path Not Found: 10.0.0.95\TV_Record\NOVA (1974)

 

[Rolando1948 1]

Well the Emby app and the folder for the recordings are both on the QNAP NAS, and I do not understand the reason of being asked if the NAS and/or its shared folders are offline, which they are not, they are 24/7 online, except for power outages, which when power returns, the NAS returns online and Emby continues to correctly respond to its schedule, of recording all the series and placing the them in the assigned NAS folder.  The anomaly that  I am reporting, is that Ebmy accepts and responds to one's selections on guide of programs to be recorded, that then appears as pending in the "schedule" next to the other series recordings, but then fails to "record" what was directly selected and "Schedule" in its "Guide, while it does continue to record and correctly save all the rest of the series recordings on the NAS. In summary, if one does not select anything directly in the "Guide", the abnormal behavior would not reveal itself, since all the other scheduled recordings are sucessful.

[Luke 43420]

OK, can you perform a test - if you create the NOVA (1974), does it succeed after that?

[Rolando1948 1]

A few years back, I reported a very similar problem, where I could confirm that EMBY was proceeding  recording on schedule, but when the recording process completed, the file would be lost and no where to be fould. In your tech support messages at that time, there was a tendency to address the issue to "SMB", but under my frustration at the time, I stopped all my efforts, and after a few months, be it becuase of Microsoft or yourselves, things changed and EMBY started to work correctly again, without any change on my part. 

If I am not mistaken, what you want me to test, is that instead of selecting a prgram to be recorded, directly from the "Guide", which is what currently failing to produce in the end a recorded program,  I should set it up manually through the "Add Recording" option to se what occurs. Which I will proceed to do. 

 

[Luke 43420]

On 10/8/2026 at 7:42 PM, Rolando1948 said:

A few years back, I reported a very similar problem, where I could confirm that EMBY was proceeding  recording on schedule, but when the recording process completed, the file would be lost and no where to be fould. In your tech support messages at that time, there was a tendency to address the issue to "SMB", but under my frustration at the time, I stopped all my efforts, and after a few months, be it becuase of Microsoft or yourselves, things changed and EMBY started to work correctly again, without any change on my part. 

If I am not mistaken, what you want me to test, is that instead of selecting a prgram to be recorded, directly from the "Guide", which is what currently failing to produce in the end a recorded program,  I should set it up manually through the "Add Recording" option to se what occurs. Which I will proceed to do. 

 

No, it doesn't matter how the recording is created. I just mean make sure the target series folder already exists prior to starting. That will help isolate the issue. Thanks.

[Luke 43420]

@Rolando1948?

[Rolando1948 1]

In addtion to my reporting the Emby fails to produce a finished recording of what I select to record on the Guide,  I have also observed that among my weekly series recording, one of them has stop being recording, and despite selecting the its latest episode on the Guide it failed, despite showing the channel icon and recording time in the Schedule, but no recording after the elasped airing of the program. I encounter this behavior with Emby sometime in the past, and your tech support basically was inclined to point to problems with SMB, months later without my performing any changes and/or doing anything else, Emby stared to work correctly, and has been functioning correctly until just recently, from about one or two months back. I should observe that my PCs are Windows, but they have nothing to do with the Emby scheduling and recording process, since EMBY is install and running on my QNAP TS-253Be, and the EMBY app and its recordings folder are on this same NAS. Thus not even my home LAN in involved, except for the HDhomerun tuners. Please advise on how I should proceed and what can be done. Thank you

[Rolando1948 1]

I am going to setup "manualy" the weekly series that has stop recording. But since today Friday, I will have to wait until Monday to see the result. But anyway, I am going to ramdomly select and setup "Manualy" some programs that will air this weekend, and we will see what Emby's behavior results in being. 

[Luke 43420]

On 10/8/2026 at 4:14 PM, Luke said:

OK, can you perform a test - if you create the NOVA (1974), does it succeed after that?

@Rolando1948can you please try this? Thanks.