No compatible streams are currently available.

[justinrh 298]

Playback Error
No compatible streams are currently available. Please try again later or contact your system administrator for details.

can't access property "getDeviceProfile", player is undefined

Web app > Music > Shuffle

embyserver.txt

[Luke 43549]

Hi, can you try clearing browsing data and see if that helps?

[justinrh 298]

didn't help

[Luke 43549]

Where and how exactly are you starting play from?

[justinrh 298]

This is most strange, because I do this 4 days a week and never had an issue.

[Lessaj 613]

I see the same when trying to shuffle albums on web app (4.10.1.0 also hosted web app 26.0.30) and Android app (3.5.63), working fine on Linux Beta (2.322.0) and Emby for Windows (2.317.2.0). Shuffle on songs is fine. Nothing is reported in the server log at all.

Edited October 1 by Lessaj

[justinrh 298]

11 minutes ago, Lessaj said:

Shuffle on songs is fine.

I tested and see the same.  Good thinking to try this.

Shuffle on Folders also shows the error.

Edited October 1 by justinrh

[justinrh 298]

@Lessajwhat OS is Emby server installed on?  Linux?

@LukeAny ideas?  We'd like to shuffle.

I see this problem after updating my beta server to Version 4.11.0.5 beta.

Edited October 5 by justinrh

[Lessaj 613]

1 hour ago, justinrh said:

@Lessajwhat OS is Emby server installed on?  Linux?

Yes, Centos Stream 9.

Retested hosted web app 26.0.33 and still same error.

[justinrh 298]

Thanks.  So we know it is not some background update on my Windows servers 

The problem didn't show up right after an Emby server update, so I'm wondering if some plugin updated to cause this, but there is no easy way that I know of to find software updates.

Edited October 5 by justinrh

[Luke 43549]

Hi, we are looking into it. Thanks

[Lessaj 613]

It looks like with 4.10.2.0 this was resolved for shuffling albums (tested confirmed working on my end via web app and android), but not resolved for shuffling folders yet.

Quote

Fix play from albums tab

 

[SoliFlix 49]

Folder shuffle play works for me in the current beta (4.11.0.10), but like @Lessajsaid, not in the stable 4.10.2.0: Cannot read properties of undefined (reading 'getDeviceProfile').

[Luke 43549]

Hi, this will be resolved 4.10.3. Thanks.