Tells me I need a password to my own account for my server

[Donovan1 0]

Im having problems accessing my emby account thats attached to my server. I originally never had one and the ones that would have been it, doesn't work. I tried to recover everything but its not showing in the directory thats giving. This server is on the Nvidia Shield Pro and everything was working fine until this happened... I also tried to make a new account and that didn't work either, it just put me in a constant loop to where I have to sign in and the password doesn't work. Is there a better link, better instructions or even a way to start from scratch, this is very frustrating and this is the only way it seems to get a hold of you. Thank you and I hope your able to help.

[seanbuff 1406]

I take it you've already tried this? https://emby.media/support/articles/Admin-Password-Reset.html

What was the outcome?

[Donovan1 0]

It doesn't provide me with a file to reset it. I tried manually finding it and searching for it, no where to be found.

[Luke 43062]

7 minutes ago, Donovan1 said:

It doesn't provide me with a file to reset it. I tried manually finding it and searching for it, no where to be found.

What is the path to the file that it told you to go to? Where and how did you try searching for it?

[Neminem 1881]

29 minutes ago, Donovan1 said:

It doesn't provide me with a file to reset it. I tried manually finding it and searching for it, no where to be found.

Did you install your own server, with your own media, on your own hardware ?

[Donovan1 0]

Everything is from the emby website, if I had an email to contact them I would

[ebr 16687]

1 hour ago, Donovan1 said:

Everything is from the emby website, if I had an email to contact them I would

Exactly what web site?

[Donovan1 0]

Its becoming clear that you guys dont want to help me by asking stupid questions like "what website" when im on the website that emby provides. Just give me information to how to start from scratch and ill be on my way, cause clearly your all must be new to this

[GrimReaper 5118]

1 hour ago, Donovan1 said:

Its becoming clear that you guys dont want to help me by asking stupid questions like "what website" when im on the website that emby provides. Just give me information to how to start from scratch and ill be on my way, cause clearly your all must be new to this

You'll have to warltch your attitude as you have two devs, a mod and a long time community member replying to you - and each of them knows very well what they ask and what for. If you're unsatisfied with the support provided, express it in a different manner or I'll be more than happy to escort you out. Permanently. 

[Donovan1 0]

You can do what you want, if you dont want to provide me the information that is needed, then send me a link to someone that can. Ive been straight forward in telling you what the problem is and there has been no help yet!

[ebr 16687]

Hi.  Can you please provide the address of the website you are talking about because we are confused by your questions.

Exactly where is your server installed?  On what machine on your network and what OS?

Thanks.

[Donovan1 0]

Yes, the website was your emby community or the website itself that helps you install it on to your device.  The emby server is installed on a Nvidia Shield Pro, and when I go to find the document on how to reset the password, it says i have no permission to access the directory.  This is the help I need, I need a way to get that file so reset the password or a way to just start from the beginning, even if I have to uninstall everything and make a new account. 

[speechles 2109]

To make this entirely clear. You have used the tutorial below, right?

https://emby.media/support/articles/Admin-Password-Reset.html

After resetting the password the URL given to you is leading to the error that you lack permission?

[Donovan1 0]

Yes, when I go to forget the password, the link that is showed wont take me to the link that I need to reset my password. 

[seanbuff 1406]

5 minutes ago, Donovan1 said:

Yes, when I go to forget the password, the link that is showed wont take me to the link that I need to reset my password. 

That's obviously the path from the screenshot of the support KB.

Have you followed the path shown to you on your own server? What happens when you try opening that path? Be specific.

[CBers 7698]

10 minutes ago, Donovan1 said:

Yes, when I go to forget the password, the link that is showed wont take me to the link that I need to reset my password. 

Ignore the bit before \Emby-Server and go from there. 

That is an example for a Windows based file for the user carlo, which you won't have on your Nvidia Shield. 

Possibly the file is located here:

/storage/emulated/0/Android/data/com.emby.embyserver/programdata 

I'm not 100% sure though. 

 

 

Edited 20 hours ago by CBers

[Donovan1 0]

No, I dont even receive the link to try to reset the password because where it saves to,  I lack the permission to access the file to reset the password. 

[TMCsw 299]

On 9/4/2026 at 5:58 PM, Donovan1 said:

Im having problems accessing my emby account thats attached to my server.

What site did you get this account from? (Please give the exact URL)

[Luke 43062]

4 hours ago, Donovan1 said:

No, I dont even receive the link to try to reset the password because where it saves to,  I lack the permission to access the file to reset the password. 

HI, Emby is the software. By "website", we mean the owners of the Emby server that you are trying to connect to. Who are they? We don't have any control over someone's individual server machine that you are connecting to.

[Donovan1 0]

Im the owner of the emby server

[Neminem 1881]

1 minute ago, Donovan1 said:

Im the owner of the emby server

Then you should have access to the path that is shown when resetting the password.

 

On 9/5/2026 at 4:59 AM, seanbuff said:

I take it you've already tried this? https://emby.media/support/articles/Admin-Password-Reset.html

What was the outcome?

Tbh did you even read this post and what the link pointet you to?

[CBers 7698]

13 hours ago, Donovan1 said:

No, I dont even receive the link to try to reset the password because where it saves to,  I lack the permission to access the file to reset the password. 

It what way don't you have access? Any error messages?

Do you have a File Manager on your Shield such as X-Plore?

@LukeFor an Emby server on an Nvidia Shield, where would the password reset file be saved to?

Perhaps the "Admin Password Reset" page needs updating with the locations for different OS versions, as the one exampled is for a Windows system.

If you follow the examples in this thread, then you should be able to enter the following into the browser:

http://<IP:PORT>/web/index.html#!/startup/forgotpasswordpin.html

Where IP:PORT are the IP address of your Shield and the port you set up for Emby (default ia 8096), but you will need the PIN from the file saved to the Emby server.
 

Edited 2 hours ago by CBers

[pünktchen 1420]

23 hours ago, Donovan1 said:

I need a way ... to just start from the beginning, even if I have to uninstall everything and make a new account. 

Then just do that - uninstall and reinstall it! If it's really your own server and you've managed to install Emby Server by sideloading an Android apk, then this shouldn't be any problem for you.