Tells me I need a password to my own account for my server

[Donovan1 0]

Im having problems accessing my emby account thats attached to my server. I originally never had one and the ones that would have been it, doesn't work. I tried to recover everything but its not showing in the directory thats giving. This server is on the Nvidia Shield Pro and everything was working fine until this happened... I also tried to make a new account and that didn't work either, it just put me in a constant loop to where I have to sign in and the password doesn't work. Is there a better link, better instructions or even a way to start from scratch, this is very frustrating and this is the only way it seems to get a hold of you. Thank you and I hope your able to help.

[seanbuff 1406]

I take it you've already tried this? https://emby.media/support/articles/Admin-Password-Reset.html

What was the outcome?

[Donovan1 0]

It doesn't provide me with a file to reset it. I tried manually finding it and searching for it, no where to be found.

[Luke 43044]

7 minutes ago, Donovan1 said:

It doesn't provide me with a file to reset it. I tried manually finding it and searching for it, no where to be found.

What is the path to the file that it told you to go to? Where and how did you try searching for it?

[Neminem 1875]

29 minutes ago, Donovan1 said:

It doesn't provide me with a file to reset it. I tried manually finding it and searching for it, no where to be found.

Did you install your own server, with your own media, on your own hardware ?

[Donovan1 0]

Everything is from the emby website, if I had an email to contact them I would

[ebr 16676]

1 hour ago, Donovan1 said:

Everything is from the emby website, if I had an email to contact them I would

Exactly what web site?

[Donovan1 0]

Its becoming clear that you guys dont want to help me by asking stupid questions like "what website" when im on the website that emby provides. Just give me information to how to start from scratch and ill be on my way, cause clearly your all must be new to this

[GrimReaper 5113]

1 hour ago, Donovan1 said:

Its becoming clear that you guys dont want to help me by asking stupid questions like "what website" when im on the website that emby provides. Just give me information to how to start from scratch and ill be on my way, cause clearly your all must be new to this

You'll have to warltch your attitude as you have two devs, a mod and a long time community member replying to you - and each of them knows very well what they ask and what for. If you're unsatisfied with the support provided, express it in a different manner or I'll be more than happy to escort you out. Permanently. 

[Donovan1 0]

You can do what you want, if you dont want to provide me the information that is needed, then send me a link to someone that can. Ive been straight forward in telling you what the problem is and there has been no help yet!

[ebr 16676]

Hi.  Can you please provide the address of the website you are talking about because we are confused by your questions.

Exactly where is your server installed?  On what machine on your network and what OS?

Thanks.

[Donovan1 0]

Yes, the website was your emby community or the website itself that helps you install it on to your device.  The emby server is installed on a Nvidia Shield Pro, and when I go to find the document on how to reset the password, it says i have no permission to access the directory.  This is the help I need, I need a way to get that file so reset the password or a way to just start from the beginning, even if I have to uninstall everything and make a new account. 

[speechles 2109]

To make this entirely clear. You have used the tutorial below, right?

https://emby.media/support/articles/Admin-Password-Reset.html

After resetting the password the URL given to you is leading to the error that you lack permission?