Pb while playing vidéos in 4K

[MyFamilyNAS 0]

Hi,

I have 2 issues.

On the LG Smart TV (28TN515S-PZ) can't play films in 4K

Also, while playing personnal vidéos, the image of many  of them is inversed.

Can you help please?

 

[Luke 43318]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[MyFamilyNAS 0]

Hi,

Wish you find solutions for my issues, thanks !

Let me know if you need further informations.

embyserver.txt ffmpeg-transcode-23ddd365-8681-4e8c-9951-554f1e9167b7_1.txt ffmpeg-transcode-bf741e58-2f42-4c04-b842-336488c1c2e1_1.txt ffmpeg-transcode-e21d605b-4c14-4d33-8246-1fc7f1da0387_1.txt ffmpeg-transcode-f5b04592-b56e-4d4a-8188-b573806e886a_1.txt embyserver-63923731200.txt

[MyFamilyNAS 0]

Hi Luke, 

Have you enough informations or want more ? Thanks.

[Luke 43318]

HI, have you updated to Emby for LG 1.0.51? Has that helped?

[MyFamilyNAS 0]

Hi Luke,

I confirm that the Emby LG App is already in version 1.0.51.

I have done à new test and joined a new report.

Remark: on this TV 28TN515S-PZ, only 4K videos can't be played, 1080p, 720p etc are OK.

embyserver.txt

[Luke 43318]

OK @SamEScan look into whether we can add detection for this model to force transcoding for higher resolution content. Thanks.

[MyFamilyNAS 0]

Luke,

I have another issue with an 1080p video on a new buyed TV, the file cannot be launched, can u diagnose the problem?

regards,

see attached file report.

ffmpeg-transcode-24f82684-2814-48e2-9c73-7e532d048f38_1.txt

[Luke 43318]

On 9/15/2026 at 10:57 AM, MyFamilyNAS said:

Luke,

I have another issue with an 1080p video on a new buyed TV, the file cannot be launched, can u diagnose the problem?

regards,

see attached file report.

ffmpeg-transcode-24f82684-2814-48e2-9c73-7e532d048f38_1.txt 32.32 kB · 1 download

Hi, what exactly happens?

[MyFamilyNAS 0]

Hi, 

See attached video file.

Thanks.

[MyFamilyNAS 0]

More informations :

Films with an Auto Direct Play works normally

When playing other films with trasncoding stops few seconds later ...

How can i fix Direct Play method ?

Thank u for your help

[Luke 43318]

hi @MyFamilyNASare you still having an issue with this?

[MyFamilyNAS 0]

Hi 

YES i still

Unless I am mistaken, you haven't proposed any solution to me so far.