Cache file cleanup Failed

[Patricksp 2]

I keep getting cache file cleanup Failed, I went into the appdata (which is a pain) and to tried to cleanup the file or folder and delete it, but I can't delete it. I tried a ton of different ways to delete i, keep getting permission denied and the ownership of the files and folder was ????????? which I know is not good, because everthing else was emby. 

I am scrubbing the data but I am not sure what else to do. all the drives are healthy but will do an extended test later, 

[Luke 43180]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[Patricksp 2]

I hope I am doing this right 

 

embyserver.txt

[Patricksp 2]

this is what I see and I have tried to delete it and I can't, I have deleted all the files in the cache but this file

Edited August 22 by Patricksp

[Luke 43180]

input/output error could be a lot of things. could be something wrong with the storage device, could just be the server being denied permission to it.

permissions could be a good place to start. i'm not sure how the server could have lost permission, but one thing you could try is deleting the cache folder and letting the server recreate it.

So that's /var/packages/EmbyServer/var/cache

[Patricksp 2]

I have deleted every file in the cache except for the tvdb/75545 because it wouldn't let me. 

I have tried everything 

 

it runs fine. I am doing a Data Scrub right now

[Luke 43180]

Yea I would make sure the actual folder is deleted.

[noybman 11]

I think you tagged me on this one @luke. I already cleared my cache folder out, thats not an issue. (and recent transcodes worked fine). The log I posted was for a folder that didnt even exist in my cache.

[Patricksp 2]

I keep getting error messages on trying to delete this one folder and nothing works. 

[Luke 43180]

what message?

[Patricksp 2]

On 8/22/2026 at 1:24 AM, Luke said:

what message?

this one

[Luke 43180]

But that’s the scheduled task inside Emby. You said you were getting an error message trying to delete the folder. What was that?

 I’m asking you to delete the folder outside of Emby first and they try again.