Cannot access Emby outside home network

[MrGiles 2]

Since switching ISP and installing a new router, I have been unable to access my Emby server away from home.  I have gone through all the recommended troubleshooting and as far as I can tell everything is set up correctly, but outside my home network I just get the message 'unable to reach Emby NAS'.   I have the same connectivity issue on the Android app and on my laptop.  I'm running Emby server on a QNAP NAS, and I can still access the NAS remotely, just not Emby.  

Any help or suggested further steps would be appreciated, as I'm no expert on network settings

 

 

[ebr 16637]

Exactly which step in the troubleshooter fails?

Connecting from Client Apps

[MrGiles 2]

That's the problem - I don't know where the failure is.  I've done everything suggested, set up port forwarding, but still no connection.  However, when I tried canyouseeme.org, it didn't match the IP address on the Emby dashboard

[ebr 16637]

1 minute ago, MrGiles said:

when I tried canyouseeme.org, it didn't match the IP address on the Emby dashboard

Sorry, I don't follow.  You would need to provide the IP address to canyouseeme.

Can you tell us exactly what you did and what happened?

[js28194 69]

Have you been migrated to CGNAT?

[MrGiles 2]

Just tried canyouseeme.org again, and it pre-populated with the IP address shown on the Emby dashboard (for remote access), but shows port 80 - this worked fine and confirmed the port was not blocked.  But the port number on Emby dashboard is the default 8096 - if I enter that port number in canyouseeme, it cannot see the service and times out.  

My router does have something called NAT enabled but I've no idea what this is.

[ebr 16637]

Please go through the document I linked.  You need to set up port forwarding on  your router.

[Luke 42911]

Please let us know which steps succeed and which ones do not, and then we'll take it from there. Thanks.