ProBygger 2 Posted August 16 Posted August 16 Why are there so many problems with the Emby app from the Windows Store? I’ve had audio issues that I couldn't fix, and it won't automatically proceed to the next episode—it just gets stuck in a loop, even with looping turned off. However, if you download Emby Theater for Windows from https://github.com/MediaBrowser/emby-theater-windows/releases, all the problems disappear and everything works perfectly on the PC. This happens to both me and my friends—it only affects the PC version; the TV and mobile apps work fine. The Windows Store version is just crap. And the other one—why isn't it on the Emby website?
Neminem 1875 Posted August 16 Posted August 16 34 minutes ago, ProBygger said: And the other one—why isn't it on the Emby website? Curious what app it that? If its not on Emby's website, its a third party app, and not affiliated with Emby.
Luke 43050 Posted August 16 Posted August 16 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! 1
Mahinepua 132 Posted August 17 Posted August 17 13 hours ago, ProBygger said: Why are there so many problems with the Emby app from the Windows Store? I’ve had audio issues that I couldn't fix, and it won't automatically proceed to the next episode—it just gets stuck in a loop, even with looping turned off. However, if you download Emby Theater for Windows from https://github.com/MediaBrowser/emby-theater-windows/releases, all the problems disappear and everything works perfectly on the PC. This happens to both me and my friends—it only affects the PC version; the TV and mobile apps work fine. The Windows Store version is just crap. And the other one—why isn't it on the Emby website? There are no problems it works great. As Luke said provide further information if you require assitance.
ProBygger 2 Posted August 17 Author Posted August 17 That may well be, but the person in question is part of the Emby team known as Administrators—Luke is one of them.
Mahinepua 132 Posted August 17 Posted August 17 (edited) On 8/17/2026 at 4:57 AM, Neminem said: Curious what app it that? Its the old Emby electron based app available on Github. Its not a 3rd party app. Edited August 17 by Mahinepua
pwhodges 2097 Posted August 17 Posted August 17 1 hour ago, ProBygger said: That may well be, but the person in question is part of the Emby team known as Administrators—Luke is one of them. But that isn't a reason not to give the information asked for; you'd want to help the devs fix any problems if they are ones you and your friends care about, right? Developers like to see logs and full descriptions of what you are experiencing - and Luke is chief developer, so he'd know. And details matter. Audio problems are often a matter of what devices are connected and the settings in those devices, as well as the app trying to pull things together. A search in the forum should find threads dealing with that kind of issue. Paul
ProBygger 2 Posted August 18 Author Posted August 18 (edited) Luke It sounds a bit strange; the problems actually disappeared and I removed Emby from the Windows Store yesterday. I downloaded it again today to record a video of the issue I'd been having, but it didn't happen today. Edited August 18 by ProBygger 1
ProBygger 2 Posted August 18 Author Posted August 18 But if it happens again, I'll try checking the log and sending it. 1
pwhodges 2097 Posted August 18 Posted August 18 The app was updated recently. Is you Windows store not set to update it automatically? Paul 1
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