Unable to delete a user – RemoteServiceUnavailableException

[Juanrendon 4]

Hi,

I'm having an issue with Emby when trying to delete a user.

Whenever I try to delete the user, Emby shows the following error:

Exception of type 'MediaBrowser.Common.Extensions.RemoteServiceUnavailableException' was thrown.

Because of this error, I'm unable to delete the user.

Has anyone experienced this issue before or knows how to fix it?

Any help would be greatly appreciated.

Thank you!

[Luke 43134]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[Juanrendon 4]

Disculpe pero como miro los registros?

[Juanrendon 4]

Hubo un error al ejecutar la operación solicitada. Su servidor no puede contactar nuestro servidor de Emby Connect en https://connect.emby.media. Por favor asegúrese de que su servidor tiene una conection a internet activa y que el firewall o software de seguridad permita la comunicación.

[Luke 43134]

38 minutes ago, Juanrendon said:

There was an error performing the requested operation. Your server cannot contact our Emby Connect server at https://connect.emby.media. Please ensure your server has an active internet connection and that your firewall or security software allows communication.

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[Juanrendon 4]

Hi, can you guide me through this problem? How could I solve it?

[Juanrendon 4]

This appears when trying to delete a user.

Value cannot be null. (Parameter 'ConnectServerId')

[Luke 43134]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[Juanrendon 4]

Emby Server version: 4.8.10.0
Operating system: Linux (Ubuntu 22.04, kernel 5.15.0-130-generic)
.NET Runtime: 6.0.31
Installation type: Native .deb package

Issue:
I'm unable to delete certain users from the web dashboard. The following error is logged when the delete request fails:

System.ArgumentNullException: System.ArgumentNullException: Value cannot be null. (Parameter 'ConnectServerId')
   at Emby.Server.Connect.ConnectManager.CancelAuthorizationByConnectUserId(String connectUserId)
   at Emby.Server.Connect.ConnectManager.RemoveConnect(User user, String connectUserId)
   at Emby.Server.Implementations.Library.UserManager.DeleteUser(User user)
   at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
Source: Emby.Server.Connect
TargetSite: Void MoveNext()