Subtitles not showing

[HawkXP71 120]

I have a video with subtitles, however they are not showing up at all. I have ripped them out of the MKV to check, and they have text at the time I am looking.

If I download subtitles using emby's system, the newly download subtitles work great.

I attached the embyserver log file, debug logging is on as this was my dev server.

I have tried this on my primary server and I get the same results.

Any Ideas? 

 

embyserver.txt

[Luke 43036]

HI, what example are we focusing on here?

[HawkXP71 120]

Sorry @LukeI did give the instructions of what I did.

Steps I took

• Added the Supergirl-NOSUB.mkv to the library and re-scanned
• Played the movie
• Selected any of the 4 subtitles that are embedded
  • None of them show
• Removed the -NOSUB version from the library
• Added Supergirl.mkv to the library
• Played the movie
• Downloaded the .srt via emby (any one works as an example, I dont care if it doesnt line up)
• the Subtitles work

Edited August 11 by HawkXP71

[Luke 43036]

Are you sure those subtitles have any data?

[HawkXP71 120]

Yes, as stated, I extracted the 4 SRT files and all 4 had text + proper time codes.

 

If you like, I can reduce the size of the file (its over 30gb) to only have about 1 minute of video or so, and Ill adjust the time code for it to work

Edited August 11 by HawkXP71

[Luke 43036]

HI, yes that would be helpful. Thanks.

[HawkXP71 120]

2 hours ago, Luke said:

HI, yes that would be helpful. Thanks.

It will be tomorrow.  Thanks.