Roku app timing out when launched, not loading libraries

[Cc453 0]

Starting since last night, the Roku app has been timing out and not loading, alternating between not being able to sign in to the server on the Roku app, or displaying a generic "Error: Timeout" message before loading the home screen (see attached). Just a few minutes ago, I managed to get to the home screen and was able to send developer logs (4:20pm EST, today, 7/20/26). The Android app connects to my server just fine and plays files no problem, it's just been the Roku app for the past 18 hours or so. I tried uninstalling and reinstalling the Roku app, deleting the server and readding it, restarting the Roku system. Roku app logs already sent, also attached my server log file.

embyserver.txt

[ebr 16513]

Hi.  There is nothing interesting in your app log.  It looks like you just started the app and sent the log.  You would need to reproduce the problem and then send the log immediately after that as Roku logs don't persist across sessions.

The server log only appears to have one reference to the Roku app and it, again, appears to just be a successful login at the very end.

Symptoms sound like a temporary network issue, though.

[Cc453 0]

Does the server log attached show anything? I only sent that Roku debug log because I was able to finally move past the timeout and login screens, one time.  at all other times , I can't get even to a place to send roku debug logs because it won't progress to the home screen. it alternates between the error shown above , and this one (attached). this has now persisted for 36+ hours, and again, is only affecting the roku device. 

[ebr 16513]

3 hours ago, Cc453 said:

Does the server log attached show anything?

 

20 hours ago, ebr said:

The server log only appears to have one reference to the Roku app and it, again, appears to just be a successful login at the very end

 

[Cc453 0]

Sorry that I missed that in your initial reply. what would you suggest as next steps? 

[ebr 16513]

Are you sure there have been no updates at the network level?  Router updates?  We've seen router security software interfere with only certain devices before.