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Roku app timing out when launched, not loading libraries


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Posted

Starting since last night, the Roku app has been timing out and not loading, alternating between not being able to sign in to the server on the Roku app, or displaying a generic "Error: Timeout" message before loading the home screen (see attached). Just a few minutes ago, I managed to get to the home screen and was able to send developer logs (4:20pm EST, today, 7/20/26). The Android app connects to my server just fine and plays files no problem, it's just been the Roku app for the past 18 hours or so. I tried uninstalling and reinstalling the Roku app, deleting the server and readding it, restarting the Roku system. Roku app logs already sent, also attached my server log file.

20260720_161722.jpg

embyserver.txt

Posted

Hi.  There is nothing interesting in your app log.  It looks like you just started the app and sent the log.  You would need to reproduce the problem and then send the log immediately after that as Roku logs don't persist across sessions.

The server log only appears to have one reference to the Roku app and it, again, appears to just be a successful login at the very end.

Symptoms sound like a temporary network issue, though.

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