Turning subtitles on crashes Emby app (Shield Pro)

[clock_wizard 0]

Subtitles have stopped working on the Emby app for my Shield Pro with Emby server. When I toggle them on, the movie stretches vertically, gets stuck loading for 10 seconds, and then force backs out of the movie. Sometimes the server shuts down after this. I have tested multiple movies and they all do this. The subtitles are working fine when using JustPlayer and on Emby from my phone and PC. I have tried reinstalling the Emby app, clearing cache, confirming permissions allowed. One thing I have not yet done is reinstall the server. Any ideas on how I can fix this would be very helpful. Also wondering if anyone else has had this problem. Thanks.

[Neminem 1782]

Dev's will need logs.

[Luke 42743]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[clock_wizard 0]

Thanks for the prompt responses. Please see below information:

User: MartinVallejo

Logs sent: 12:30 ET

Problem: Tried to activate subtitles while watching 2001: A Space Odyssey mkv (happens with all movies)

I have attached a video and what I think are the correct logs from the web app.

Please let me know if there is anything else I can provide.

embyserver-63919888164.txt

ffmpeg-transcode-e6103ed0-bae5-401a-847d-7adc43d88a24_1.txt

hardware_detection-63919888172.txt

 

Edited 50 minutes ago by clock_wizard

[ebr 16497]

Hi.  From the app perspective, it looks like your server stops responding during the attempt to switch to those subs.  Do all of the problem items have 25+ subtitle tracks?

Can you also reproduce that and then follow the instructions to send a log from the app?

Thanks.