Emby not displaying new subtitles

[Familia Chapin 12]

HI I am facing an issue with emby as of maybe last week, it is not seeing new (external) subtitles. I downloaded the subs using the subtitle interface in Emby (linked through open subs) so we know the naming and folder placement is correct. It kept saying download completed, but after several refreshes, server restarts, and library scans (even meta data refresh), it did not show. I went in to the folder itself and saw emby actually downloaded every time. So I had like 8 instances of the subtitle. I also downloaded my own and named them. No change. Emby is showing subtitles that were downloaded before this period just fine (internal and external).

Many of my media is also failing to reproduce on Roku though it will play on android (phone) app. Even types that are native to Roku fail. 

Not sure how to pull logs for this, but i am attaching what i have. Let me know if you need any additional logs.

I also sent logs via Roku app at 3:45pm. It was user Familia and we were trying to play episode S2026:E110 - GER-Sachsenring - MotoGP Race from TV show MotoGP and Free Willy (movie).

 

embyserver.txt ffmpeg-transcode-c47f3914-6f0a-4f4b-99b2-cea80620e701_1.txt

[CAPRICORNX10X 68]

I also noticed another issue since updating to Emby 4.10.0.18. New movies that I've added since installing Beta 18 are not detecting any subtitles at all. In these cases, Emby behaves as if the movies have no subtitles, even though the subtitles are embedded (internal/built-in) in the video files. Despite the subtitles being present in the files, Emby does not detect or list any subtitle tracks. This only seems to affect media added after updating to Beta 4.10.0.18.

[Familia Chapin 12]

Thanks for the confirmation. I looked and can confirm the same for me with the internal subs but all with TV shows. All add since that update. 

We'll see what the smart guys say.