Nvidia Shield Audio Codec Issues (E-AC3)

[Hu7cH 1]

In a newly introduced emby client update (version 2.1.48g) on my Nvidia shield (version 9.2.4 (33.2.0.400)) has been broken overnight so now there is no audio for 70%+ of my media unless I turn on the following options:
Use the option to invoke a separate video player (it uses VLC and you are then opting out of all the emby playback magic)
Use the option to force non-supported dolby codecs (and the playback performance is then abysmal when scrubbing or play/pausing)

 

Additional information: Emby Server Version is 4.9.5.0

NOTE: This is not an issue with the normal Android app.

[kicsrules 3]

i'm on the same boat, AC3 doesn't work in the TV version.... it worked before

[ebr 16487]

11 hours ago, Hu7cH said:

so now there is no audio

Hi.  Please play a problematic item for several seconds and then follow the instructions to send a log from the app?

 

 

[Hu7cH 1]

Sorry, but I've uninstalled the android TV client and moved onto the android one as this was a significant regression I couldn't live with.

Also, I'm blown away that this was able to get through your build process and the sort of reasons I left Plex.

[Luke 42724]

20 hours ago, kicsrules said:

i'm on the same boat, AC3 doesn't work in the TV version.... it worked before

@kicsrules

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[ebr 16487]

17 hours ago, Hu7cH said:

Also, I'm blown away that this was able to get through your build process and the sort of reasons I left Plex.

The issue is apparently isolated to very specific configurations that none of our beta testers (which is a whole lot) appear to have.  We are looking into it.

Thanks.

[ebr 16487]

Before we can attempt to address it, I will need someone with the issue to do this, however.  I cannot reproduce on any of my test systems either.  Thanks.

On 7/12/2026 at 12:07 PM, ebr said:

Hi.  Please play a problematic item for several seconds and then follow the instructions to send a log from the app?