Emby for Android on Shield TV no longer passing through dolby digital 5.1 or DTS

[Kramerika 21]

I am not sure when this happened, but Emby on my Shield TVs is no longer playing Dolby Digital AC3 2.0 or 5.1 or DTS 5.1.  I get no sound.  I have to use the Playback Correction to get any sound.  We watched a DTS movie just a few weeks ago that played fine.  The audio is set to Auto in Playback, but I have not touched any settings in a long long time.  This is with two different Shield TVs, one connected to a Sony receiver that supports all of those codecs and another sound bar that does the same.  Any advice on how to get it back would be appreciated!

*update*

After some messing around with restarting the hardware, the sound for Emby on the Shield TV connected to the receiver works again.  I cannot get it to work on the other Shield TV connected to my sound bar.  Other apps work fine.  This is the Android TV version, and the app version is 2.1.48g.

 

Edited July 11 by Kramerika

[Luke 42823]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Kramerika 21]

I sent a log after starting Avengers Age of Ultron which has DTS sound but is not playing any audio.  I updated my post above with some new information as I did get it to work on one of my Shield TVs.  I also tried the regular Android app on the one that does not work, and the audio was direct playing as it should.  It feels like the update to the Android TV version in combination with something specific to the audio connection is causing the issue.  The Shield TV is connected to the TV by HDMI.  The TV passes through the signal to the sound bar with an optical cable.

Also sent logs for Descendants for DD AC3 5.1 and a Seinfeld episode that is DD AC3 2.0 stereo.

Edited July 11 by Kramerika

[Justinnnnnnnnnn 0]

I had the same problems yesterday with my nvidia shield.  It would not play direct audio through the tv with hdmi or my Bluetooth headphones over aptx.  I fixed it by downgrade emby for Android TV 2.1.49g to version 2.1.26g and everything started working again and then disabled auto updates. i did test other apps and they had no sound troubles, just this freshly updated emby for Android tv app. 

[Kramerika 21]

How do you downgrade Emby for Android TV?  I can't find a way to do it.

[ebr 16554]

19 hours ago, Kramerika said:

The TV passes through the signal to the sound bar with an optical cable.

The app is not going to be able to determine what is supported in that case.  Have you tried enabling/disabling the pass thru options in the settings?

Or, alternatively, you can just use the standard app if that is working for you.

[ChateauPlex 1]

I am having the same experience with Android TV app 2.1.48g on Nvidia Shield Pro.

Files that played without issue on 7/9 and 7/10 now require triggering playback correction three times before audio comes through.

Standard Android app 3.5.36 stops playback after second playback correction.

Audio output to stereo USB DAC.

Server version 4.9.5.0 on Windows Server 2019 and Ethernet, recent server logs attached.

ffmpeg-transcode-371cc02f-f4fc-402e-ae07-4036cbd62763_1.txt ffmpeg-remux-69641276-adf6-44df-9ad7-3589d378e9a2_1.txt ffmpeg-transcode-008b2e5f-7be7-4430-9d21-afc937f0e6f5_1.txt ffmpeg-transcode-3417c941-ca8f-41bd-a084-f1ad3c420bc4_1.txt

[ebr 16554]

20 hours ago, ChateauPlex said:

I am having the same experience with Android TV app 2.1.48g on Nvidia Shield Pro.

Can you please play that item for a few seconds and then follow the instructions to send a log from the app?

 

[Kramerika 21]

Just a quick follow-up.  I tried the Android (non Android TV) app on both of my Shield TVs, and AC3/DTS sound does work with that app where with the updated Android TV app those codecs no longer work.  They did work perfectly fine for years and years and just prior to the update last week with the same configuration in Emby and hardware.

[Luke 42823]

1 hour ago, Kramerika said:

Just a quick follow-up.  I tried the Android (non Android TV) app on both of my Shield TVs, and AC3/DTS sound does work with that app where with the updated Android TV app those codecs no longer work.  They did work perfectly fine for years and years and just prior to the update last week with the same configuration in Emby and hardware.

@KramerikaCan you please play that item for a few seconds and then follow the instructions to send a log from the app?

[ChateauPlex 1]

File played and correction ritual performed then logs sent.

[seanbuff 1396]

8 hours ago, ChateauPlex said:

File played and correction ritual performed then logs sent.

 Always remember to provide the important detail as requested in that link:

Quote

Then add the following information to your report in the forum:

• Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem
• The time you sent the log (in Eastern Time please - UTC -5)
• The name of the Emby user on the local server that was logged in at the time

 

[ebr 16554]

I've found some logs but none of them have any playback in them.  Please be sure to play the item with the problem for a few seconds and then immediately send the log.  Don't restart etc.

Then also, please provide the information requested in that topic.

Thanks.

[Kramerika 21]

I just sent 3 different logs from Emby for Android TV on my Shield TV: one for a Seinfeld episode with DD2.0 sound, one for the Descendants movie with DD5.1 sound, and one for The Avengers Age of Ultron with DTS sound.  None of these have sound playing anymore.  I sent these around 5:25-5:30 PM Eastern time 7-14-2026 using the account, MediaServer.

[ChateauPlex 1]

Powered up monitor
Select Emby Android TV app

User 'TestAdmin'
'Dark Matter' S2E13 is the first icon in 'Continue Watching'
Get MediaInfo report on file:

Dark Matter - S01E13 - Episode Thirteen.mkv
Matroska: 4.05 GiB, 43 min 6 s    Title: Dark Matter S01E13 Episode Thirteen 1080p Blu-ray 10Bit TrueHD5.1 HEVC-d3g
1 video stream: HEVC    Encoded date: 2022-11-09 09:36:45 UTC
1 audio stream: MLP FBA    Writing application: DVDFab 12.0.9.1
1 text stream: PGS    Writing library: libebml v1.4.2 + libmatroska v1.6.3

First video stream
11.4 Mb/s, 1920*1080 (16:9), at 23.976 (24000/1001_FPS, HEVC (Main 10@L4@High)

First audio stream
English, 1 969 kb/s, 48.0 kHz, 6 channels, MLP FBA (Dolby TrueHD)

Select episode
Hit 'Play' 
Episode begins, video is perfect, no audio
Hit Pause
Select disc Down, note 'CC (off)' and 'Direct' are showing
Back out of episode twice
Sent logs at 4:47PM Pacific time.

Edited July 14 by ChateauPlex

[ebr 16554]

Thanks very much for those logs.  I think I can get the app producing audio again but you guys with very limited audio support setups (like using an optical connection) will probably be better off using the standard app.

Thanks.

[ebr 16554]

If you have the ability to side-load, you can test the new beta that just went up.

 

[ChateauPlex 1]

Beta did not fix my situation. Now after the fourth playback correction, there are too many errors and it gives up.

Edited July 16 by ChateauPlex

[ebr 16554]

12 hours ago, ChateauPlex said:

Beta did not fix my situation. Now after the fourth playback correction, there are too many errors and it gives up.

Can you please reproduce that and then follow the instructions to send a log from the app?

 

[daldana 136]

Same problem just occurred here. Trying to watch Live TV channel (OTA) and video was fine, but no audio. I'm on Beta version 2.1.49g.

Log sent at 10:44AM Eastern time (my timezone is Pacific).

User name is DaveA.

Tried to watch local TV channel 5 (KTLA) news.

[ebr 16554]

12 minutes ago, daldana said:

Same problem just occurred here. Trying to watch Live TV channel (OTA) and video was fine, but no audio. I'm on Beta version 2.1.49g.

Log sent at 10:44AM Eastern time (my timezone is Pacific).

User name is DaveA.

Tried to watch local TV channel 5 (KTLA) news.

I cannot see any playback in your log.  Can you please provide the ffmpeg log?

Is this a TV channel with MP2 audio?

[daldana 136]

Weird, that it's not showing any playback, I watched for around 20 seconds. FFmpeg log attached. No, this has 5.1 audio.

ffmpeg-remux-8c8528ab-4fcc-4b6c-9f58-983a3465daf1_1.txt

[ebr 16554]

2 hours ago, daldana said:

No, this has 5.1 audio

Your system is reporting no support for any multi-channel codec.  Not even straight DD.  What is the equipment involved?

[daldana 136]

Win11 PC, Intel I5-12500, Intel UHD 770, 16 GB RAM. This system was working fine yesterday.

[ebr 16554]

6 minutes ago, daldana said:

Win11 PC, Intel I5-12500, Intel UHD 770, 16 GB RAM. This system was working fine yesterday.

That sounds like your server.  I'm talking about the app end.  What is the Shield connected to and how?