emby connect issues

[umzt8ymbe 0]

what can I provide for someone to help me with emby connect? I have the hardest time with this and everywhere I read on how to do it.. "Its easy" ... i havent found any part of this easy... 

 

What is the secret? I have registered, validated and try to add user to emby but all i get is the error. every time

 

[Luke 42697]

Hi, did you register with the same email that you’re trying to enter?

[ebr 16468]

Please provide the server log from when you get that error.

Log Files

[umzt8ymbe 0]

thank you in advance. I have tried with existing users and new test users to save the email, but get this error every time.

embyserver (1).txt

[GrimReaper 5040]

Quote

2026-07-09 05:12:47.301 Info HttpClient: Http response 500 from https://connect.emby.media/service/Servers after 443ms

You're getting HTTP 500 response, which typically indicates generic back-end issue (likely), but doesn't completely exclude frontend issue (less likely). You could try doing a hard refresh, clear browsing data or just use another browser. 

Anyway, @ebrwill see the log and recheck/reconfirm everything is in order at Emby's side. 

As a side note, your log is flooded with Backup & Restore plugin errors due to no write access, you might wanna review your permissions. 

Quote

2026-07-09 00:10:01.035 Error Backup & Restore: Error creating directory /media/zEmbybackup/embyserver-backup-full/data/userplaylists/Top Gun Franchise [playlist] - 10

System.IO.IOException: Read-only file system : '/media/zEmbybackup/embyserver-backup-full/data/userplaylists/Top Gun Franchise [playlist] - 10

 

Edited 6 hours ago by GrimReaper

[umzt8ymbe 0]

thank you .. i did resolve the back up issue and currently working on the connect issue. Trying various troubleshooting steps. Turned off vpn and still getting same connect error. Will advise

[umzt8ymbe 0]

fresh log .. lumo (proton ai) named both  luke and ebr for excellent support... Im sure GrimReaper gets a special shout out.. but I was unable to make emby connect, connect. hopefully you see somethings glaring...embyserver (3).txt

[ebr 16468]

Hi.  I believe billing support replied to you with something to try this morning.