umzt8ymbe 1 Posted July 8 Posted July 8 what can I provide for someone to help me with emby connect? I have the hardest time with this and everywhere I read on how to do it.. "Its easy" ... i havent found any part of this easy... What is the secret? I have registered, validated and try to add user to emby but all i get is the error. every time
Luke 42821 Posted July 8 Posted July 8 Hi, did you register with the same email that you’re trying to enter?
ebr 16551 Posted July 9 Posted July 9 Please provide the server log from when you get that error. Log Files
umzt8ymbe 1 Posted July 9 Author Posted July 9 thank you in advance. I have tried with existing users and new test users to save the email, but get this error every time. embyserver (1).txt
GrimReaper 5067 Posted July 9 Posted July 9 (edited) Quote 2026-07-09 05:12:47.301 Info HttpClient: Http response 500 from https://connect.emby.media/service/Servers after 443ms You're getting HTTP 500 response, which typically indicates generic back-end issue (likely), but doesn't completely exclude frontend issue (less likely). You could try doing a hard refresh, clear browsing data or just use another browser. Anyway, @ebrwill see the log and recheck/reconfirm everything is in order at Emby's side. As a side note, your log is flooded with Backup & Restore plugin errors due to no write access, you might wanna review your permissions. Quote 2026-07-09 00:10:01.035 Error Backup & Restore: Error creating directory /media/zEmbybackup/embyserver-backup-full/data/userplaylists/Top Gun Franchise [playlist] - 10 System.IO.IOException: Read-only file system : '/media/zEmbybackup/embyserver-backup-full/data/userplaylists/Top Gun Franchise [playlist] - 10 Edited July 9 by GrimReaper
umzt8ymbe 1 Posted July 9 Author Posted July 9 thank you .. i did resolve the back up issue and currently working on the connect issue. Trying various troubleshooting steps. Turned off vpn and still getting same connect error. Will advise
umzt8ymbe 1 Posted July 9 Author Posted July 9 fresh log .. lumo (proton ai) named both luke and ebr for excellent support... Im sure GrimReaper gets a special shout out.. but I was unable to make emby connect, connect. hopefully you see somethings glaring...embyserver (3).txt
ebr 16551 Posted July 9 Posted July 9 Hi. I believe billing support replied to you with something to try this morning.
umzt8ymbe 1 Posted July 11 Author Posted July 11 thank you. I am closing this. I have a customer domain now and find it easier with my setup. 1
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