Problems searching for movies

[CelsoCruz 1]

I hadn't accessed or added new movies to my server for a while. This week, I downloaded a new movie, and the search function threw up errors. I tried to fix it using ChatGPT but couldn't. ChatGPT suggested the issue was caused by how I had grouped movie collections into subfolders—sometimes putting sequels together in the same folder (e.g., *Die Hard*, *Die Hard 2*, etc.). However, I used to do this without any problems. I went to a lot of trouble moving them into separate folders, but that didn't fix it. When searching for the movies, the log reports an error... What happened? What changed? Is it a bug, or has the architecture changed?

2026-07-07 21:28:51.238 Info MediaProbeManager: ProcessRun 'ffprobe' Execute: /opt/emby-server/bin/ffprobe -i file:"/EmbyFiles/contents/french/filmes/The Belier Family/The.Belier.Family.[La.Famille.Belier].2014.BRRip.x264.HORiZON-ArtSubs.mkv" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data

2026-07-07 21:28:51.258 Info MediaProbeManager: ProcessRun 'ffprobe' Process exited with code 0

2026-07-07 21:28:51.347 Info HttpClient: GET https://api.opensubtitles.com/api/v1/subtitles?languages=pt-br&moviehash=bbe37dc80cedc856

2026-07-07 21:28:51.363 Info HttpClient: Http response 200 from https://api.opensubtitles.com/api/v1/subtitles?languages=pt-br&moviehash=bbe37dc80cedc856 after 15ms

2026-07-07 21:28:51.366 Info HttpClient: GET https://api.themoviedb.org/3/movie/304410?api_key=x_secret2_x&append_to_response=alternative_titles,reviews,casts,releases,images,keywords,trailers&language=pt-BR&include_image_language=pt-BR,null

2026-07-07 21:28:51.368 Error App: Error in TheMovieDb

*** Error Report ***

Version: 4.9.5.0

Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb

Operating system: Linux version 5.15.0-185-generic (buildd@lcy02-amd64-012) (gcc (Ubuntu 11.4.0-1ubuntu1~22.04.3) 11.4.0, GNU ld (GNU Binutils for Ubuntu) 2.38) #195-Ub

OS/Process: x64/x64

Framework: .NET 8.0.25

Runtime: opt/emby-server/system/System.Private.CoreLib.dll

Processor count: 12

Data path: /var/lib/emby

Application path: /opt/emby-server/system

MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Cancelling connection to https://api.themoviedb.org/3/movie/304410?api_key=x_secret2_x&append_to_response=alternative_titles,reviews,casts,releases,images,keywords,trailers&language=pt-BR&include_image_language=pt-BR,null due to a previous timeout.

at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)

at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)

at MovieDb.MovieDbProviderBase.GetMovieDbResponse(HttpRequestOptions options)

at MovieDb.MovieDbProvider.FetchMainResult(String id, Boolean isTmdbId, String language, CancellationToken cancellationToken)

at MovieDb.MovieDbProvider.DownloadMovieInfo(String id, String preferredMetadataLanguage, String dataFilePath, CancellationToken cancellationToken)

at MovieDb.GenericMovieDbInfo`1.FetchMovieData(String tmdbId, String imdbId, String language, CancellationToken cancellationToken)

at MovieDb.GenericMovieDbInfo`1.GetMetadata(ItemLookupInfo searchInfo, CancellationToken cancellationToken)

at Emby.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, LibraryOptions libraryOptions, String logName, TIdType id, IRemoteMetadataProvider`2[] providers, MetadataRefreshOptions options, CancellationToken cancellationToken)

Source: Emby.Server.Implementations

TargetSite: Void MoveNext()

 

2026-07-07 21:28:51.375 Info ProviderManager: RefreshItem Complete: 4879 CollectionFolder /var/lib/emby/root/default/Filmes

 

[Luke 42726]

Hi, it looks like your server is having trouble reaching the movie db api. Is something blocking your connection?

Also please attach the complete emby server log. Thanks.

 

[CelsoCruz 1]

The complete log file.embyserver.txt

[Luke 42726]

@CelsoCruzthe log does not contain the snippet that you provided above. Are you sure this is the right one?

[CelsoCruz 1]

@Luke The error in this log is the most frequent one, and it’s what caught my attention. The one I sent earlier was actually an issue with my network...

I added a new movie, but it isn't showing up. Since it wasn't appearing, I checked the logs and found several errors similar to this one. It seems like an error occurs at some point during the movie scan. ChatGPT suggested it might be the file format or the fact that I grouped movies from the same franchise into folders, but this always worked before, and I'm using the same format as always. Even so, I went to the trouble of changing the format as suggested—putting each movie in its own folder—but that didn't fix it. The error persists, and the movie I added still isn't found. In fact, the error occurs even without that movie...

[Luke 42726]

Yes the error in the log is definitely a concern. What are the contents of /EmbyFiles/contents/filmes ?