Problems searching for movies

[CelsoCruz 1]

I hadn't accessed or added new movies to my server for a while. This week, I downloaded a new movie, and the search function threw up errors. I tried to fix it using ChatGPT but couldn't. ChatGPT suggested the issue was caused by how I had grouped movie collections into subfolders—sometimes putting sequels together in the same folder (e.g., *Die Hard*, *Die Hard 2*, etc.). However, I used to do this without any problems. I went to a lot of trouble moving them into separate folders, but that didn't fix it. When searching for the movies, the log reports an error... What happened? What changed? Is it a bug, or has the architecture changed?

2026-07-07 21:28:51.238 Info MediaProbeManager: ProcessRun 'ffprobe' Execute: /opt/emby-server/bin/ffprobe -i file:"/EmbyFiles/contents/french/filmes/The Belier Family/The.Belier.Family.[La.Famille.Belier].2014.BRRip.x264.HORiZON-ArtSubs.mkv" -threads 0 -v info -print_format json -show_streams -show_chapters -show_format -show_data

2026-07-07 21:28:51.258 Info MediaProbeManager: ProcessRun 'ffprobe' Process exited with code 0

2026-07-07 21:28:51.347 Info HttpClient: GET https://api.opensubtitles.com/api/v1/subtitles?languages=pt-br&moviehash=bbe37dc80cedc856

2026-07-07 21:28:51.363 Info HttpClient: Http response 200 from https://api.opensubtitles.com/api/v1/subtitles?languages=pt-br&moviehash=bbe37dc80cedc856 after 15ms

2026-07-07 21:28:51.366 Info HttpClient: GET https://api.themoviedb.org/3/movie/304410?api_key=x_secret2_x&append_to_response=alternative_titles,reviews,casts,releases,images,keywords,trailers&language=pt-BR&include_image_language=pt-BR,null

2026-07-07 21:28:51.368 Error App: Error in TheMovieDb

*** Error Report ***

Version: 4.9.5.0

Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb

Operating system: Linux version 5.15.0-185-generic (buildd@lcy02-amd64-012) (gcc (Ubuntu 11.4.0-1ubuntu1~22.04.3) 11.4.0, GNU ld (GNU Binutils for Ubuntu) 2.38) #195-Ub

OS/Process: x64/x64

Framework: .NET 8.0.25

Runtime: opt/emby-server/system/System.Private.CoreLib.dll

Processor count: 12

Data path: /var/lib/emby

Application path: /opt/emby-server/system

MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Cancelling connection to https://api.themoviedb.org/3/movie/304410?api_key=x_secret2_x&append_to_response=alternative_titles,reviews,casts,releases,images,keywords,trailers&language=pt-BR&include_image_language=pt-BR,null due to a previous timeout.

at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)

at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)

at MovieDb.MovieDbProviderBase.GetMovieDbResponse(HttpRequestOptions options)

at MovieDb.MovieDbProvider.FetchMainResult(String id, Boolean isTmdbId, String language, CancellationToken cancellationToken)

at MovieDb.MovieDbProvider.DownloadMovieInfo(String id, String preferredMetadataLanguage, String dataFilePath, CancellationToken cancellationToken)

at MovieDb.GenericMovieDbInfo`1.FetchMovieData(String tmdbId, String imdbId, String language, CancellationToken cancellationToken)

at MovieDb.GenericMovieDbInfo`1.GetMetadata(ItemLookupInfo searchInfo, CancellationToken cancellationToken)

at Emby.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, LibraryOptions libraryOptions, String logName, TIdType id, IRemoteMetadataProvider`2[] providers, MetadataRefreshOptions options, CancellationToken cancellationToken)

Source: Emby.Server.Implementations

TargetSite: Void MoveNext()

 

2026-07-07 21:28:51.375 Info ProviderManager: RefreshItem Complete: 4879 CollectionFolder /var/lib/emby/root/default/Filmes

 

[Luke 42689]

Hi, it looks like your server is having trouble reaching the movie db api. Is something blocking your connection?

Also please attach the complete emby server log. Thanks.