Remote user setup help

[QldTV 0]

User has created their own username with their email address in Emby Connect in another city from me.
I added user on my server with their username and email address. Is this correct?
They can't see any content from my server, so what am I doing wrong please?
 

[seanbuff 1379]

1 hour ago, QldTV said:

They can't see any content from my server, so what am I doing wrong please?

Have you also configured your server to accept connections from remote client apps?

Connecting from Client Apps

[ebr 16457]

2 hours ago, QldTV said:

They can't see any content from my server,

Hi.  Did they log into your server using Connect?

Emby Connect