Emby Server offline for remote users after a few days

[Bleazo 0]

Hello All.

Im an ex Plexer, now moved over to Emby and I have an issue....... Basically, I had plex working a treat of my PC, never ever went offline for remote users but Emby seems to be doing it every few days. A quick "restart Emby server" fixes the issue but why should i have to keep doing that. I only know its offline when one of my mates text me and moan. Internally for all the TV's in the house it never goes offline, its always available. Any ideas, is there something obvious ive missed here??? 

 

Thanks People

 

[Abobader 3544]

Hello Bleazo,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[ebr 17032]

Hi.  Exactly what do you mean by "goes offline"?

[GrimReaper 5223]

28 minutes ago, Bleazo said:

I had plex working a treat of my PC, never ever went offline for remote users

Because traffic is rerouted through Plex servers whenever remote server is unreachable; with Emby, every connection is direct server-client connection, no redirecting. 

30 minutes ago, Bleazo said:

but Emby seems to be doing it every few days.

How are your remote users connecting to your server: IP, domain name, Emby Connect? 

[Bleazo 0]

sorry, i completely forgot id asked this question. Thanks for replying

basically the remote users cant connect at all

they are connecting by emby connect

 

[ebr 17032]

Hi. Is it possible your external IP address is changing?

[Bleazo 0]

possible but then why would a "restart emby server" from the PC fix it immediately for all external users? 

[Neminem 1984]

1 hour ago, Bleazo said:

possible but then why would a "restart emby server" from the PC fix it immediately for all external users? 

Because Emby checks on startup and / or a hidden schedule.