App hangs on launch after Shield standby — no requests reach server

[tophDoggy 1]

Hi all,

I'm running into a consistent issue where the Emby Android TV app hangs on the loading/spinner screen on my Nvidia Shield. Force-stopping the app fixes it; toggling ethernet off/on also fixes it. This happens essentially every day, typically after the Shield has been idle for an extended period (overnight).

Setup:

• Server: Emby Server 4.8.8.0 on Synology NAS (local IP only)
• Client: Nvidia Shield Android TV (Android 11, Build RQ1A.210105.003), Emby app 2.1.23g
• Network: Wired ethernet, local LAN only, no remote access / SSL / UPnP / reverse proxy / Emby Connect for client login
• Server health: No errors, response times 1–4ms, other clients (iOS, web) unaffected

Symptoms:

• Launching Emby shows the loading spinner indefinitely
• Force-stopping the app via Settings → Apps → Force Stop, then relaunching, resolves it immediately
• Toggling the Shield's ethernet off and back on also resolves it
• Other apps on the Shield (Netflix, YouTube, etc.) work normally, though those connect to internet services rather than a LAN server, so it isn't a direct comparison

What the server log shows:

At 22:14 on 5/16 I opened Emby on the Shield, found it hung on the spinner, and pulled the server log. The log shows zero incoming requests from the Shield's user agent at that timestamp. The last successful Shield activity was a clean playback-stopped event at 00:36 that same morning:

2026-05-16 00:36:14.407 Info Server: http/1.1 POST .../Sessions/Playing/Stopped. UserAgent: Dalvik/2.1.0 (Linux; U; Android 11; SHIELD Android TV Build/RQ1A.210105.003)

2026-05-16 00:36:14.408 Info SessionManager: Playback stopped reported by app AndroidTv 2.1.23g on SHIELD ... PlaySessionId: 6fe23ad0401a4a77b5ac4bcbf09ed5a5

The following morning's log (5/17 00:00–11:46) likewise contains zero requests from the Shield, despite the device being powered on and on the network.

 

Trimmed server log excerpt attached.

Happy to run any specific tests or provide additional data. Thanks!

embyserver_trimmed.txt

[Luke 42558]

Hi, does your server dashboard display the correct addresses that you want the app to connect with?

[ebr 16442]

Hi. Your symptoms sound exactly like that is the problem (incorrect address on the server).

Alternatively, you can try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares?

Thanks.

 

[tophDoggy 1]

First of all, my bad... Emby Server was still on 4.8.8, so that might be the issue right there. Guess I didn't catch that while updating everything else and running health checks on the NAS.

Luke, my server dashboard does display the correct address. Sometimes when this happens it hangs until it goes to the screen to select the server, but it shows "SynologyNAS" as I would expect with the correct IP. And unless I'm misunderstanding something, I don't see how how that would be the issue since toggling ethernet or force closing the app fixes things.

ebr, I downloaded "Emby for Android" version 3.5.36 com.mb.android.

Between those 2 changes, we'll see if that fixes things.

In the meantime, do you guys have any recommendations for further logging?